Fahd Azzam Email & Phone Number

Casablanca, Morocco - Maroc

• Conseil aux importateurs et exportateurs en techniques de paiements à l’international : utilisation optimale selon les besoins, solutions sur-mesure en fonction des risques.• Gestion de portefeuilles composés de PME, grandes PME et GE • Accompagnement de PME en phase d’internationalisation.• Mise en relation entre clients marocains et clients des filiales étrangères du groupe.• Assistance technique aux clients en cas d’opérations complexes et crédits documentaires.• Intermédiation entre siège, centre de traitement et centres d’affaires.

• Risk & Security Management: assessing potential sources of risk, designing solutions, communicating them and following up on their implementation in a high-pressure environment. • Crisis Management (short term): creating solutions to claims to avoid or limit losses, setting up priorities of actions to take, communicating to the hierarchy, assisting less experienced colleagues. • Crisis Management (long term): creative thinking in conceiving ‘out of the box’ solutions to avoid future crises. Redesigning problematic processes entirely. • Creating SOPs (Standard Operational Procedures) to maximize efficiency and customer value, and to minimize waste, workload and risk. • Setting up standard communication guidelines to improve timing, flow and quality of information. • Training and coaching of new team members.

• Explaining to and assisting clients on international corporate action events: (e.g. take-over of BNP-Paribas, debt restructuring on General Motors, claim filing on Lehman Brothers, etc). • Understanding and analysing client needs and developing tailor-made solutions. • Autonomous and informed decision-making and problem-solving to defend client's interests. • Comparative analysis of complex financial events. • Representing and defending clients' interests. • Development of solid working relations with clients and service providers.

• Responsibility for import-export operations. • Negotiations with clients and suppliers from different countries and cultures. • Development and set up of marketing-mix strategy for furnishing products. • Research of clients and suppliers. • Analysis and expertise of documentary credits.

• Expertise in import-export operations. • Follow up over 100 orders simultaneously and identification of responsibilities of each participant. • Expertise in transport, logistics and shipping documents.

• Follow up of sales evolution, stock and quality control. • Delivery logistics scheduling and audit of transport fees and personnel travel expense accounts.

Master’S Degree In International Commerce, International Business/Trade/Commerce

Bachelor’S Degree In Business Administration, Business Administration And Management, General

Baccalaureate + Selectividad, Sciences Expérimentales