Trainer And Quality Analyst
Current- Full Revamp of Customer Care Onboarding path, leading to significant increase in employee retention rates and effectively minimizing the rate of early departures to nearly 0%
- Overall Training/Coaching satisfaction rate above 95%
- Develop efficient training plans based on department needs and objectives
- Keep up to date with all new product implementations, create training material and deliver them to internal users
- Manage LMS by providing courses, training programs and… Show more
- Manage LMS by providing courses, training programs and knowledge tests and keeping track of the outcomes