Fahd Malik Email & Phone Number

Reston, Virginia, Us

Eden Prairie, Minnesota, Us

• Spearheaded the client relationship management of over 600 asset-based carriers and generated over $1M in firmwide value. • Overhauled the client onboarding process improving customer engagement by 45%.• Developed an efficient and automated system to increase freight ROI by 24% ($200k) and improve client satisfaction. • Negotiated more than $1M in freight volume with over 800 trucking operators and major customers like Walmart, Costco, Tesla, etc.

Eden Prairie, Minnesota, Us

• Implemented capacity solutions to successfully support our customer market strategy.• Utilized carrier analytics and other internal resources to make informed buying decisions and improve weekly freight volume.• Studied seasonal market trends to maintain and grow relationships with carrier accounts of over 400 trucking companies.• Conducted calls daily with carrier accounts to negotiate freight rates resulting in more than $70k in branch revenue.

Eden Prairie, Minnesota, Us

• Established deep relationships with clients to understand their specific needs, resulting in $40k of upsell value. • Earned first place in a carrier sales competition with an intern class of over 40. A firmwide value of over $70K.• Exceeding client expectations resulting in the firm gaining 8 new clients.

Austin, Texas, Us

• Collaborateing with both customer and carrier representatives of the company to negotiate and execute deals that prompted duties, such as, calling various customers and reaching an average goal of 200 calls per day.• Achieved top closing intern in the first two weeks by negotiating rates and offers, successfully closing 30 deals within a month. In addition, working through seasonal and post-COVID market trends to understand competitive pricing across the southeast freight sector.

New York, New York, Us

• Selected from a pool of thousands of candidates to work closely with the leaders of RippleMatch’s Leadership Team.• Leveraged various growth strategies and tools including social media, email marketing, presentations, and peer & faculty member networking to grow the user base and awareness on campus.• Strategically assessed growth and performance metrics to improve, change and/or help design new growth strategies.

Chesterfield, Missouri, Us

• Working with Verizon, AT&T, and Sprint to activate new lines, add new phones, and finance consumer purchases• Achieved Employee of the Month for highest sales multiple times and recognized in the top 3% of the district sales by frequently exceeding daily quota by 100% ($3000), which led to responsibilities for training and onboarding initiatives for new employees• Executing customer outreach strategies to grow daily business volume by 50% (450+ customers)

Zephyrhills, Fl, Us

• Working with UPS, FedEx, DHL, and USPS to package and ship various items both locally and internationally• Managing online business strategy, inventory levels, and planning for consumable supplies• Led franchise growth initiatives to grow shipping volume by 40% (3000+ packages)

• Conducted outstanding customer service to all guests and patrons, ensuring repeat business with high customer satisfaction and assisted with reservations, and organizing high-turnout restaurant events (500+ customers)

Bachelor'S Degree, Logistics, Materials, And Supply Chain Management

Bachelor Of Business Administration - Bba, Logistics, Materials, And Supply Chain Management