1. Technology Evaluation and Integration:• Evaluated and recommended innovative technologies and solutions, such as Anywhere 365, to optimize communication channels and enhance customer experience, replacing conventional Teams Voice routing and Dialogue Studio. • Conducted thorough assessments and integrated third-party tools and platforms to augment existing infrastructure, aligning with specific business requirements. 2. Solution Architecture and Design:• Collaborated closely with clients to comprehend their applications, business objectives, and unique requirements. • Developed robust solution architectures leveraging Microsoft 365 suite, Intune, Autopilot, Citrix, Active Directory, Teams Voice, and Windows 365, tailored to meet diverse client needs. • Crafted migration strategies ensuring seamless transition of applications and data, employing tools such as Quest, Bittitan, and Sharegate. Implementation and Deployment: • Spearheaded the deployment and configuration of Microsoft 365 suite, including Intune and Autopilot, ensuring seamless adoption and integration within client ecosystems. • Configured and managed Citrix environments to facilitate efficient application delivery and virtual desktop infrastructure (VDI) solutions. • Implemented Windows 365 to elevate remote desktop experiences and productivity, serving as a robust alternative to traditional Citrix setups. 3. Collaboration and Communication: • Orchestrated the setup and optimization of Microsoft Teams Voice, streamlining communication and collaboration channels. • Configured and managed Onehub, Globalscape, and Fileserver solutions to enable secure and efficient file sharing and collaboration among team members. Security and Compliance: • Conducted comprehensive security assessments for Microsoft 365 and Azure environments, aligning with industry standards such as CIS, NIST, and ISO 27001.

• Proficiently analyzed intricate customer requirements, swiftly devising strategic solutions for effective solution delivery. • Orchestrated the entire lifecycle of cloud migration, cloud adoption, and IT transformation endeavors, spearheading planning, design, and implementation, while providing adept client support. • Spearheaded high-level customer interactions with executives and IT leaders, imparting insights into project innovations, processes, and key considerations. • Executed the deployment and administration of Office 365, encompassing Exchange, Teams, OneDrive, and the implementation of security policies, executed bulk requests via PowerShell. • Implemented advanced features of Office 365 Security and Compliance Center, encompassing Azure Information Protection (AIP), ATP, mail flow rules, DNS management, Exchange Online Protection (EOP), and intricate security configurations such as combating Spam, Phishing, Malware, among others. • Architected endpoint and endpoint security configurations, leveraging Windows Autopilot, Intune, Conditional Access, Mobile Device Management (MDM), and Mobile Application Management (MAM). • Pioneered end-to-end migration of mailboxes and services, utilizing tools including BitTitan, Quest, Cloud M, and AZCopy tool. • Conducted comprehensive training sessions for Administrators and Users, and meticulously documented implementation details post-activity for clarity. • Provided steadfast post-deployment support, swiftly addressing and resolving issues as they arose.