Faheed Ramzan Email & Phone Number

United Kingdom

Chairing monthly service performance boards with all suppliers, utilising a comprehensive scorecard approach; this process identified top performers and enabled targeted relationship enhancements, resulting in enhanced service levels across the board.Managing contracts, development and introduction of KPI measurements, increasing supplier performance to 100%.Play a critical role in the supplier selection process, vetting and onboarding 5 new suppliers over 12-month period, aligned with company standards. Ensure new suppliers are well-prepared to manage their workstreams effectively, minimising disruption and enhancing performance from the start.Worked closely with leadership to align supplier strategies with business goals, supporting the execution of major supplier management strategies.Implementing tiering strategies, prioritising high-impact suppliers, leading to optimised resource allocation and performance improvements.Developing strong partnerships with suppliers and internal teams, fostering collaboration resulting in joint project success.Led process enhancement initiatives, ensuring 100% compliance with best practices and regulatory requirements.Carried out risk mitigation strategies that supported uninterrupted business operations.Resolved conflicts between business units and suppliers, enhancing collaboration and reducing conflict-related delays.Monitoring performance and enforcing corrective actions when necessary to maintain quality and efficiency.Lead and contribute to cross-functional initiatives and special projects, driving cross-departmental collaboration and innovation.

Led comprehensive quality inspections of over 150 installations, ensuring 100% adherence to best practices and predefined standards. Enforcing rigorous safety and compliance protocols, reducing non-compliance incidents to 0% and enhancing overall safety standards.Collaborated with cross-functional teams and stakeholders to devise and implement effective remediation strategies, resulting in a 95% improvement in the quality of installations that initially failed to meet standards. Enhanced corrective action plans contributing to overall compliance rates.Cultivated robust relationships with suppliers and stakeholders, ensuring a consistent delivery of high-quality services. Established communication channels and feedback that refined service delivery consistency and strengthened stakeholder trust.

Strategically planned and executed the installation of servers, firewalls, switches, and cabling for data centre projects, adhering to industry best practices. Ensured all installations met critical power, cooling, and spatial requirements. Implemented preventative checks that maintained 100% uptime for critical services.Optimised rack space allocation across multiple data centres and maintaining a well-organised infrastructure. Applied best practices to ensure efficient use of available resources and prevent overcrowding. Guaranteed resilient power sources and adequate cooling levels for customer data halls, achieving a 100% compliance rate and 0% downtime.Developed and tracked key performance indicators (KPIs) for installations, driving improvement in overall process efficiency and identifying areas for continuous improvement. Implemented KPI-driven enhancements that increased service quality and operational performance.

London, England, United Kingdom

Acted as the primary point of contact for all critical incidents related to power, airflow, and fire/smoke detection in the data centre. Successfully managed and resolved 100% of emergency situations within established SLAs, minimizing downtime and ensuring operational continuity.Oversaw the installation of critical infrastructure, ensuring compliance with business standards and conducting rigorous post-installation quality checks.Monitored and produced detailed performance reports on environmental units, including power distribution units (PDUs) and airflow systems.Led a team of 6+ members, conducted staff appraisals, set strategic goals, and held regular 1-1 meetings. Enhanced team performance by 20% through effective leadership and development initiatives, achieving high employee satisfaction and productivity.Documented critical incidents and audited hardware faults to identify root causes, implementing corrective actions that led to a 50% reduction in recurring issues and improved overall system reliability.

London, England, United Kingdom

Ba Business Enterprise, Business, 2:1

Hnd Business Managment, Business, Merit