Faheem Abdullah Email & Phone Number

Chennai, Tamil Nadu, India

L&D Head, Ford Academy, International Markets

India

Chennai

Chennai

Was responsible for managing launch trainings for Renault Fluence, Renault Koleos, Renault Pulse and Ashok Leyland DostPiloted Launch programs for Renault India After Sales Process trainings Was associated with Renault India and Ashok Leyland-Nissan

Was responsible for content development & training delivery for successful launches like Ford Figo, Fiat Linea & Grande Punto, Renault Fluence, Ashok Leyland Dost launch training programsDeveloped & piloted Service Process (QualityCare) Manual for Ford India dealerships pan IndiaConducted all-India Selling Skills Contest for the entire Sales force of Ford India, which also includes development of creatives and collaterals for the eventsLead trainer and Compere for the Selling Skills Contests conducted by Maruti Suzuki India Ltd. – Regional RoundsEvaluation & Audits - Conducting sales, service and infrastructure audits and Mystery Shopping exercises a reputed brand for their South Indian dealershipsWas associated to Volkswagen Group Sales India for their entry-level trainings and International-Level training course

Trained up Sales & After-sales teams of Ford India, Bosch & Toyota KirloskarHave hands-on experience in content development & training for new products - developed modules for the new Fiesta, new Ikon & new Endeavour modules Have travelled across India for research, analysis and auditing of dealerships Sales & After Sales teams for process implementation and HandholdingWas responsible for development of Delivery Manual, Professional Floor Supervisor's training Module for Ford IndiaProjects involved: (For content development & training delivery)Product - Ford Figo (2010), Ford Fiesta(2006-2009), Ford Fusion(2006-2008), Ford Ikon(2007-2009), Ford Endeavour(2007-2009), Fiat Linea (2008), Fiat Grande Punto(2009), Maruti A-Star (2009), Maruti WagonR (2010), Skoda Superb (2009-2010), Honda City (2009), Tata Nano (2010), Tata Manza(2010), Tata Vista(2010), Toyota Corolla Altis(2008), Toyota Etios (2010), Yamaha SZ (2010)Process – Delivery Process, Professional Service Advisor’s Module, Professional Floor Supervisor’s Module – All for Ford IndiaCRM trainings - (All-India) for Bosch Car Service Outlets – only certified trainer from Bosch for CRM trainings Bosch Car Service outlets

Sold lifestyle oriented cars like Swift, Baleno, Esteem, Versa & Grand Vitara XL7Managed a team of four Sales Consultants Trained up new recruits at the dealershipDevised curriculum for internal trainings conducted by the dealershipDid vendor management while designing the website for the dealership

Sold All Maruti range of cars - right from the iconic 800 to the Baleno. Helped setup initially a showroom in the city. Managed front office, regiestering customers and handled the Test Drives offered.Was selected as no.1 in JD Power SSI (national level) for maintaining excellent penetration for three quarters continuously (2004).Was a topper in National Selling Skills Contest (2004-2005) at the Regional Level and participated in the Nationals.

Tele-calling high profile clients for presentation on Resort & Holiday packages

Sporadic part time Salesman for electronic & leather goods

M.B.A, Marketing

B.C.A, Computer Applications

Activities and Societies: Topper - Virtual Quiz 2001 Deptt. Representative - New College - 50 year Celebration -2002

+2, Computer Science