Faheem Arshad Email & Phone Number

Faisalabad, Punjab, Pakistan

Roles & Responsibilities.Responsible for handling the entire department to execute the Campaigns of Sales and marketing, After Sales, Spare Parts & Used Car Sales/Purchase Responsible to boost the Campaigns Digitally in a designated region/Domain of Dealership Area.Responsible to maintain all the record of Social Media Customers data for Follow-up.Responsible to Keep Follow-up with inquiries potential till their maturity.Update & Maintain the Official Website of Company… Show more Roles & Responsibilities.Responsible for handling the entire department to execute the Campaigns of Sales and marketing, After Sales, Spare Parts & Used Car Sales/Purchase Responsible to boost the Campaigns Digitally in a designated region/Domain of Dealership Area.Responsible to maintain all the record of Social Media Customers data for Follow-up.Responsible to Keep Follow-up with inquiries potential till their maturity.Update & Maintain the Official Website of Company & Update whenever new changes applied.Update and maintain the linked inn Instagram account to boost the Sales & Aftersales business.Upload Videos of Sales & Aftersales Campaigns whenever needed.Make Analysis of All Media Channels and report to CEO Monthly. Show less

1-Manage all customer Inquiries/ complaints swiftly, surely and sincerely being CRManager 2-Take appropriate measures to resolve customer’s complaint/issues in timelymanners.3-Responsible to build strong collaboration with cross functional teams like Sales, After Sales,Body Shop & Parts to ensure smooth dealership business operations to win customerdelight.4-Responsible to conduct In House 5S for facility improvement of Dealership.6-Responsible to manage all CR… Show more 1-Manage all customer Inquiries/ complaints swiftly, surely and sincerely being CRManager 2-Take appropriate measures to resolve customer’s complaint/issues in timelymanners.3-Responsible to build strong collaboration with cross functional teams like Sales, After Sales,Body Shop & Parts to ensure smooth dealership business operations to win customerdelight.4-Responsible to conduct In House 5S for facility improvement of Dealership.6-Responsible to manage all CR activities as per CR Hoshin (Plan).7-Understand, comply & Implement TOYOTA Global CR Standards at dealership Floor.8-Conduct Marketing Activities to boost the Sales & Aftersales Business9-Conduct Social Media Marketing to boost the Products & Services10-Conduct CSR (Corporate Social Responsible) Activities as per SGD (SustainableDevelopment Goals). Show less

Faisalabad, Punjab, Pakistan

•Enter & Update All Inquiries & Complaints In Genesis. Responsible for providing accurate responses to all inquiries/Complaints within a defined timeline.•Responsible for following inquiry/Complaint handling process flow, in case of difficult inquiries/Complaints coordinating with all 3S departments or IMC for quick and timely resolution within the target timeline.• Responsible for assisting CRM to suggest Kaizen based on VOC trends to respective RD’s head to boost the inquiries inflow,… Show more •Enter & Update All Inquiries & Complaints In Genesis. Responsible for providing accurate responses to all inquiries/Complaints within a defined timeline.•Responsible for following inquiry/Complaint handling process flow, in case of difficult inquiries/Complaints coordinating with all 3S departments or IMC for quick and timely resolution within the target timeline.• Responsible for assisting CRM to suggest Kaizen based on VOC trends to respective RD’s head to boost the inquiries inflow, subsequently turn them into business potential. Also responsible to keep the follow-up of Kaizen results and updating management accordingly.•Responsible for monitoring progress against complaint handling KPI’s as per CR Hoshin.•Responsible for assisting CRM in conducting CSR activities as per CR action plan. Also responsible for making efforts to improve the visibility of CR to increase easy access to customers at the dealership. •Understand, comply with, and implement Toyota Global CR standards/Dealer ORG of inquiry handling at the dealership floor as per the Let’s Live It concept.•Responsible for post-service follow-ups & CSI & SSI surveys. Show less

Bachelor Of Science - Bs, Biology/Biological Sciences, General

Manager Customer Relations