Faheem Arshad Email & Phone Number

Faisalabad, Punjab, Pakistan

Roles & Responsibilities.Responsible for handling the entire department to execute the Campaigns of Sales and marketing, After Sales, Spare Parts & Used Car Sales/Purchase Responsible to boost the Campaigns Digitally in a designated region/Domain of Dealership Area.Responsible to maintain all the record of Social Media Customers data for.

1-Manage all customer Inquiries/ complaints swiftly, surely and sincerely being CRManager 2-Take appropriate measures to resolve customer’s complaint/issues in timelymanners.3-Responsible to build strong collaboration with cross functional teams like Sales, After Sales,Body Shop & Parts to ensure smooth dealership business operations to win.

Faisalabad, Punjab, Pakistan

• Enter & Update All Inquiries & Complaints In Genesis. Responsible for providing accurate responses to all inquiries/Complaints within a defined timeline.
• Responsible for following inquiry/Complaint handling process flow, in case of difficult inquiries/Complaints coordinating with all 3S departments or IMC for quick and timely resolution within the target timeline.
• Responsible for assisting CRM to suggest Kaizen based on VOC trends to respective RD’s head to boost the inquiries inflow,… Show more
• Responsible for assisting CRM to suggest Kaizen based on VOC trends to respective RD’s head to boost the inquiries inflow, subsequently turn them into business potential. Also responsible to keep the follow-up of.
• Responsible for monitoring progress against complaint handling KPI’s as per CR Hoshin.
• Responsible for assisting CRM in conducting CSR activities as per CR action plan. Also responsible for making efforts to improve the visibility of CR to increase easy access to customers at the dealership.

Bachelor Of Science - Bs, Biology/Biological Sciences, General

Manager Customer Relations