Portfolio handling:RAK BANK & DEEM FINANCE LLCAuto Loan Credit Card Personal Loan Rakfin - Business loan (RAK Bank)SME loan (RAK Bank)RESPONSIBILITIES● Assist team members in consistently meeting or exceeding performanceexpectations for collection efforts for assigned accounts.● Assist with training for new collections representatives to ensure a strongunderstanding of collection policies, processes, and systems.● Assist supervisor in completing monthly evaluations and development plans forcollectors● Track and coach team member performance.● Collect high risk, seriously delinquent or loans requiring special attention

Department: CRM Designation: Collections & CRM Executive Portfolio handling: Due & Overdue Live Projects Advance Portfolio RESPONSIBILITIESCall clients to transfer funds and clear their Due / Overdue payments. Contact clients for live project payments and handover.Informed Client for advance payment promotion.Handle client complaints and resolve with appropriate solutions.Providing high quality of Customer Service,

Portfolio handling: Due & Overdue Live Projects Advance Portfolio RESPONSIBILITIESAfter sale, guide clients to complete Oqood.Collaborating with other departments ensure the CRM strategy works well for every aspect of the business.Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents.Build sustainable relationships and trust with customer accounts through open and interactive communication.Initiated all collection activities through Telephone, Letter and Emails.Negotiated to collect balance in full as advance payment with good discount offer.Assisting clients in making payments into ESCROW account.Skip traced and coordinated with customers to help reduce bad debts.Ensure high quality customer service and make sure to solve the issue in all possible ways.

Portfolio handling: Abu Dhabi Commercial Bank (Recovery) RESPONSIBILITIES● Maximize Cash Collection.● Focus on given target and help agent to achieve their targets.● Check on agent performance with the help of CRM. ● Achieve individual target and assist other team members to ensure company target.● Ensure timely reporting requirements are met● Negotiation with customer through phone and email.● Distribute Portfolio in agents.● Making bills and sending to bank.

Portfolio handling: Abu Dhabi Commercial Bank (ADCB) Emirates NBD Emirates Money (ENBD) First Gulf Bank (FGB) SME Loan United Arab Bank (UAB) Bucket 4 & 6 RESPONSIBILITIES● Submission & collecting of contracts from clients.● Advices customers of necessary action and strategies for debt repayment.● Follow up with the customers, at the regular intervals to ensure timely.● Maintains records of amounts collected / yet to be collected and able to prepare all related reports,● Allocate regular defaulters to the field collectors for the purpose of field collectors and simultaneously follow up and take continuous status from field collectors● Communicating with customers via phone, email or personally.● Maintain complete customer database..● Monitoring customer account details for non payments, delayed payments and other irregularities and highlight the necessity for any recovery plans / provisioning / write-off

● Performs a variety of routine daily tasks, reviews reports and prepares correspondence.● Investigative actions, procedures, and rules to determine feasibility of securing revenue● Give proper guidance to the Customers and solve their problems related with insurance companies ● To minimize the delinquent accounts and contain the flow to the next financial cycle ● Compose efficient collection mail and collection letters ● Visit debtors in person when telephone conversations are unsuccessful● Interviewing techniques used to obtain factual information● Determine when a collection action for restitution accounts have not been effective and refers them for legal action ● To deal in repossession of car● Feedback to management on daily basis● Manage MIS. VERIFICATION OFFICER RESPONSIBILITIES ● Identify the perilous applicants to avoid the financial risk● Investigate the customer’s existence at the provided address● Checking the business creditability and tenure● Verify the integrity of the documents provided by the customer● Provide the credit department with the complete report about applicant that provide basis for decision making● Training of new Verification Officers ● Help FRMU department with any investigation