Information Technology Support Officer
Current• Mange Active Directory, user creations, group modification, password reset, password unlocked, users lock and unlock • Manage ticketing software Spiceworks & Kayako • Provide support on desktop & laptop to users with complete satisfactions• Provide remotely support and manage approximately 450+ shops• Conduct senior level meeting, install projector, Video conference call • Manage inventory• Manage Windows Deployment Server• Projector & Videocon connectivity • Provide networking support, network printer installation & configuration, Wi-Fi, LAN connectivity