VBA developer providing tailor made process automation tailored to specific company requirements. Call Centre automation in all areas namely: finance, workforce management, Quality Assurance, call centre automated shift rostering and account process development….etc.

Internal Development and Finance

started at the sales outbound and inbound call center, was then transferred to an mtn owned service center to manage customer service in terms of queries, account and general cell phone queries, quality assurance, upgrading and new line activations, software upgrades and solving general network related issues for mtn

sales for the MTN, VIRGIN Mobile, AVBOB and MULTICHOICE campaigns, achieved best sales agent for a number of campaigns including top QA at Multichoice.From sales, I was transferred to customer liason call center for multichoice, assisting clients with billing on the IBS system and helping with decoder set up and activation of services for the different dstv services. I then was given the opportunity for a career development program in IT, of which I completed, learning the set… Show more sales for the MTN, VIRGIN Mobile, AVBOB and MULTICHOICE campaigns, achieved best sales agent for a number of campaigns including top QA at Multichoice.From sales, I was transferred to customer liason call center for multichoice, assisting clients with billing on the IBS system and helping with decoder set up and activation of services for the different dstv services. I then was given the opportunity for a career development program in IT, of which I completed, learning the set up of servers and assisted in technical and software support solving tickets for the samsung call center, relating to network connections and installation of programs from server to agent pc's. Was also given a certificate once the course was completed.I then went back into sales, this time for Multichoice decoder sales. Show less