Faheem Moolla

Faheem Moolla Email and Phone Number

Process Automation Developer @ Self employed
horsens, midtjylland, denmark
Faheem Moolla's Location
City of Johannesburg, Gauteng, South Africa, South Africa
Faheem Moolla's Contact Details

Faheem Moolla work email

Faheem Moolla personal email

n/a
About Faheem Moolla

Designing tailor made VBA systems to automate time consuming manual processes on Microsoft excel, systems vary from call centre automated shift rostering to automated financial reporting and Quality assurance tracking with a tailor made QA system to automate agent quality scoring for KPA.

Faheem Moolla's Current Company Details
Self employed

Self Employed

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Process Automation Developer
horsens, midtjylland, denmark
Website:
blackworks.dk
Employees:
738
Faheem Moolla Work Experience Details
  • Self Employed
    Process Automation
    Self Employed Dec 2021 - Present
    Lenasia, Gauteng, South Africa
    VBA developer providing tailor made process automation tailored to specific company requirements. Call Centre automation in all areas namely: finance, workforce management, Quality Assurance, call centre automated shift rostering and account process development….etc.
  • Global Choices Lifestyle (Pty) Ltd
    Internal Developer And Finace
    Global Choices Lifestyle (Pty) Ltd Oct 2014 - Dec 2021
    Rivonia
    Internal Development and Finance
  • Mtn
    Csr
    Mtn Jul 2012 - Aug 2014
    started at the sales outbound and inbound call center, was then transferred to an mtn owned service center to manage customer service in terms of queries, account and general cell phone queries, quality assurance, upgrading and new line activations, software upgrades and solving general network related issues for mtn
  • Inter-Active Technologies
    Sales Consultant
    Inter-Active Technologies Apr 2007 - Jul 2012
    sales for the MTN, VIRGIN Mobile, AVBOB and MULTICHOICE campaigns, achieved best sales agent for a number of campaigns including top QA at Multichoice.From sales, I was transferred to customer liason call center for multichoice, assisting clients with billing on the IBS system and helping with decoder set up and activation of services for the different dstv services. I then was given the opportunity for a career development program in IT, of which I completed, learning the set… Show more sales for the MTN, VIRGIN Mobile, AVBOB and MULTICHOICE campaigns, achieved best sales agent for a number of campaigns including top QA at Multichoice.From sales, I was transferred to customer liason call center for multichoice, assisting clients with billing on the IBS system and helping with decoder set up and activation of services for the different dstv services. I then was given the opportunity for a career development program in IT, of which I completed, learning the set up of servers and assisted in technical and software support solving tickets for the samsung call center, relating to network connections and installation of programs from server to agent pc's. Was also given a certificate once the course was completed.I then went back into sales, this time for Multichoice decoder sales. Show less

Faheem Moolla Skills

Call Centers Customer Service Business Analysis Customer Experience Management Servers Technical Support Quality Assurance Customer Satisfaction Team Leadership Computer Hardware Software Installation Active Directory Troubleshooting Networking Sales Time Management Program Management Contact Centers Citrix Customer Retention Microsoft Excel Microsoft Office Leadership Sales Management Mobile Devices Team Management

Faheem Moolla Education Details

Frequently Asked Questions about Faheem Moolla

What company does Faheem Moolla work for?

Faheem Moolla works for Self Employed

What is Faheem Moolla's role at the current company?

Faheem Moolla's current role is Process Automation Developer.

What is Faheem Moolla's email address?

Faheem Moolla's email address is fa****@****s.co.za

What schools did Faheem Moolla attend?

Faheem Moolla attended University Of South Africa/universiteit Van Suid-Afrika, Nirvana Secondary.

What skills is Faheem Moolla known for?

Faheem Moolla has skills like Call Centers, Customer Service, Business Analysis, Customer Experience, Management, Servers, Technical Support, Quality Assurance, Customer Satisfaction, Team Leadership, Computer Hardware, Software Installation.

Who are Faheem Moolla's colleagues?

Faheem Moolla's colleagues are Vinny Degennaro, Marco Henriques, Waqas Yaqoob, Sangram Keshari Naik, Ramadimetja Matji, Zeenia M., Andrew Greenly-Jones.

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