Faheem S. Email & Phone Number

United Arab Emirates

As an International Business Growth Manager specializing in the IT sector, I bring a wealth of experience and a passion for expanding global market presence. With a track record of identifying lucrative opportunities, forging strategic partnerships, and navigating diverse cultural landscapes, I excel in driving exponential growth and fostering sustainable business expansion.Key Responsibilities:- Develop and implement comprehensive business development plans to penetrate new domestic and international market opportunities and expand existing ones.- Travel domestically and internationally, as required, to represent Nxt Gen Web Design & SEO Agency at meetings and events.- Serve as the primary point of contact for client communication, inquiries, and feedback throughout the tendering and proposal process.- Identify relevant tender opportunities aligned with the company's capabilities and strategic objectives.- Prepare and submit high-quality tender proposals within specified deadlines, ensuring compliance with tender requirements and regulations.- Conduct thorough research on client needs, industry trends, and competitor offerings to create differentiated proposals.- Craft clear, concise, and persuasive written content, including executive summaries, solution descriptions, pricing models, and timelines.- Develop and implement client acquisition strategies to expand the company's client base and achieve revenue targets.- Lead cross-functional teams to execute sales and marketing initiatives tailored to international markets, ensuring alignment with organizational goals and objectives.- Monitor and evaluate market performance, sales metrics, and KPIs to assess the effectiveness of business development strategies and identify areas for improvement.- Maintain regular communication with existing clients to ensure satisfaction, identify upselling or cross-selling opportunities, and address any issues or challenges.

Michigan, United States

As a Web Support Technician at Dekker Web Solution, I thrive on the daily challenges and excitement of solving technical issues. I stay current with industry standards to deliver top-notch technical assistance and support, ensuring our clients' websites operate smoothly. My tasks varied widely, but I took great pleasure in successfully addressing every challenge Dekker Web Solution assigned to me.KEY RESPONSIBILITIES:- Understanding project requirements, estimating labor hours, and calculating costs for basic to complex web development projects.- Analyzing client market competition to formulate marketing strategies for SEO and social media marketing (SMM).- Communicating with clients and scheduling virtual meetings on behalf of Dekker Web Solution, clarifying project scopes, and offering alternative solutions for successful implementation.- Hiring, leading, managing, and supervising multi-skilled teams for successful project delivery.- Managing multiple projects, validating client requirements, and providing feedback to the staff through email, video calls, and video recordings.- Managing over 50 Linux and VPS servers (each hosting multiple websites), performing monthly maintenance and ensuring their security against hacker and spammer attacks.- Keeping detailed records of website maintenance and performing timely updates and upgrades on platforms like Webflow, WordPress, Shopify, Wix, and GoDaddy.- Providing post-launch training to clients and offering online technical support to resolve their issues and handle unforeseen scenarios.

South Carolina, United States

A dedicated and knowledgeable WordPress Support Engineer proficient in providing technical assistance and troubleshooting solutions to ensure the optimal performance and functionality of WordPress websites. Skilled in resolving issues, providing user training, and implementing best practices for WordPress maintenance and optimization. KEY RESPONSIBILITIES:- Provide prompt and effective technical support to clients and end-users experiencing issues with WordPress websites, including troubleshooting errors, resolving bugs, and addressing user inquiries via email, chat, or phone.- Troubleshoot compatibility issues, conflicts, and performance issues related to plugins and themes, recommend and execute suitable alternatives when necessary.- Perform routine maintenance tasks, such as updating WordPress core files, plugins, and themes to the latest versions to ensure security, stability, and compatibility with the latest web standards.- Conduct performance analysis and optimization of WordPress websites to enhance speed, responsiveness, and user experience. Implement caching mechanisms, image optimization techniques, and SEO strategies to improve website overall performance and online presence.- Monitor WordPress websites for security vulnerabilities, malware infections, and unauthorized access attempts. Implement security best practices, such as applying security patches, configuring firewalls, and implementing SSL certificates to safeguard against cyber threats.- Develop and maintain user guides, tutorials, and documentation to educate clients and end-users on WordPress usage, best practices, and troubleshooting techniques. Conduct training sessions to empower users to manage their WordPress websites effectively.- Conduct thorough testing of WordPress websites to identify and resolve any functional or usability issues, ensuring cross-browser compatibility and adherence to web standards and accessibility guidelines.

Wisconsin, United States

As an IT Support Consultant, I specialize in delivering tailored IT support services designed to optimize technological organizational infrastructure. Dedicated to providing reliable assistance and innovative solutions to meet Organization's unique IT needs; whether it's troubleshooting technical issues, implementing strategic upgrades, or enhancing system efficiency.KEY RESPONSIBILITIES:- Continuously enhance corporate and international partner websites remotely with frontend and backend development.- Participate in virtual meetings to suggest IT improvements across the Snap-on network, whether within their team or by leveraging international partners.- Diagnose and resolve hardware, software, and network issues for end-users, ensuring minimal disruption to operations.- Perform regular maintenance tasks such as software updates, patches, and system backups to ensure optimal performance and security.- Implement and enforce IT security policies and protocols to safeguard confidential data, mitigate cybersecurity risks, and ensure compliance with industry regulations.- Provide remote assistance to off-site users, utilizing remote access tools to troubleshoot issues and perform system maintenance tasks.- Liaise with external vendors and service providers to procure IT products and services, negotiate contracts, and coordinate repairs or replacements as needed.- Respond promptly to IT incidents and service requests, following established protocols and service level agreements (SLAs) to minimize downtime and restore normal operations swiftly.- Collaborate with cross-functional teams, including IT professionals, departmental staff, and management, to address complex technical issues, implement system enhancements, and support business initiatives.

Islamabad, Islāmābād, Pakistan

During my tenure as a General Manager Operations at Volxom Pvt Ltd, I led the charge in orchestrating seamless processes, driving innovation, and ensuring unparalleled client satisfaction. With a strategic mindset and a passion for efficiency, I oversee every aspect of our business operations, from resource management to project execution. KEY RESPONSIBILITIES:- Develop and implement strategic plans to drive business growth, expand market presence, and achieve revenue targets in alignment with the agency's goals and objectives.- Establish standard operating procedures for team management, project oversight, business growth initiatives, and client assistance.- Oversee the allocation and utilization of resources, including personnel, budget, technology, and infrastructure, to optimize operational efficiency and maximize productivity.- Provide leadership, guidance, and mentorship to the multi-skilled teams, fostering a culture of collaboration, innovation, and continuous learning to enhance performance and achieve organizational excellence.- Build and maintain strong relationships with clients, understanding their needs, expectations, and feedback, and ensuring the delivery of high-quality services that exceed their expectations.- Oversee the planning, execution, and delivery of web design and SEO projects, ensuring adherence to timelines, budgets, and quality standards while meeting client objectives and expectations.- Collaborate with sales and marketing teams to identify new business opportunities, develop proposals, and negotiate contracts with clients, leveraging market insights and industry trends to drive business growth and expand the agency's client base.- Stay abreast of emerging technologies and trends in web design, SEO, and digital marketing, and oversee the integration of new tools, platforms, and methodologies to enhance operational capabilities and competitive advantage.

Islamabad, Islāmābād, Pakistan

In this dynamic role, I spearheaded organizations expansion efforts, forging strategic partnerships and driving revenue growth in an evolving landscape Freelance Marketplaces. With a passion for forging connections and identifying opportunities, I played a pivotal role in shaping the future of MicroArts Agency in the digital world with realistic target achievements. KEY RESPONSIBILITIES:- Conduct thorough market research to identify emerging trends, competitive landscapes, and potential business opportunities within the IT industry.- Identify and qualify leads through various freelance platforms, networking events, cold calling, email campaigns, and social media outreach.- Build and maintain strong relationships with prospective and existing clients, understanding their needs, objectives, and pain points to tailor solutions that meet their requirements.- Prepare and deliver compelling proposals, presentations, and pitches to showcase the agency's capabilities, value proposition, and solutions to prospective clients.- Negotiate contract terms, pricing, and deliverables with clients to secure new business opportunities and achieve revenue targets, ensuring alignment with the agency's goals and objectives.- Collaborate with internal teams to coordinate project initiation, ensuring smooth handover of client requirements, expectations, and deliverables to project managers and execution teams.- Establish and maintain profiles on freelance platforms (e.g., Elance, Odesk, Upwork, Freelancer) from scratch, optimizing profiles for visibility, credibility, and engagement.- Convert leads generated from freelance platforms into clients by engaging in timely communication, understanding client requirements, and presenting tailored solutions, ultimately achieving or exceeding business development targets.Gather feedback from clients and platform interactions to incorporate insights for continuously improving profile visibility and lead conversion rates.

Bahawalpur, Punjab, Pakistan

In this crucial position, I served as the cornerstone of administrative assistance, facilitating the smooth exchange of information, communication, and coordination among the top tiers of Military Command. With meticulous attention to detail and a steadfast commitment to confidentiality, I played a vital role in optimizing the Chief of Staff's office, empowering decisive leadership and facilitating effective decision-making processes.KEY RESPONSIBILITIES:- Provide comprehensive administrative support to the Chief of Staff, including managing correspondence, scheduling appointments, and organizing meetings and events.- Screen and prioritize incoming communications, including emails, phone calls, and mail, ensuring timely responses and appropriate follow-up actions.- Coordinate travel arrangements for the Chief of Staff, including booking flights, accommodations, transportation, and arranging necessary documentation and logistics.- Prepare agendas, briefings, and materials for meetings attended by the Chief of Staff, ensuring all relevant information is available and distributed to participants in advance.- Maintain strict confidentiality and security protocols for sensitive information and communications handled by the Chief of Staff's office, adhering to established policies and procedures.- Serve as a liaison between the Chief of Staff and other departments, units, and personnel within the army, facilitating communication and coordination of activities as needed.- Establish and maintain organized filing systems for documents, records, and correspondence, ensuring efficient retrieval and storage in compliance with regulatory requirements.- Assist in protocol matters, including official ceremonies, visits, and protocol-related events, ensuring adherence to military customs, traditions, and etiquette.

Ielts, English Language And Literature/Letters, Band - 6.5, Clb - 7, Cefr Level - B2

Associate Degree In Web Design & Development, Web Page, Digital/Multimedia And Information Resources Design

Bachelor'S Degree, Political Science And Government

Diploma In Office Management, Office Management And Supervision