▪ In order to align IT services according to Bostani business policies. Regulating service catalogues (business and technical) are implemented and are functioning with IT ticket management system.▪ Assuring SOPs (standard operation procedures) are aligned and in practice with businessimplementation.▪ Business applications as core IT deliverable to business; administering and regulating ERP system to align business processes with business processes.▪ Modelling, design and approving IT projects as head of the department after determining scope and feasibility analysis.▪ Moreover, supervising and assistance the provision to IT sections assuring IT documentation and routing policies in according to business plans.▪ Undertaking FIT-Gap analysis, measuring objectives with deliverables, in case of finding dealing change management with the new scope. Assuring best practices and workflows to be adopted with deliverables and deployment.

▪ IT strategic planner and business applications with situation analysis. The core-objective is to model IT strategy best aligned with Bostani business, promising performance optimization, BI analytics and business continuity.▪ Managing IT department, in order to enable IT services in accordance with SLA with all departments. Assuring IT service catalogues are aligned with Bostani business, ensuring efficiency and optimization. Managing IT resources as per their domain expertise; assuring their assignment and allocation as per their IT technical service catalogue.▪ Managing and enabling business applications to achieve strategic and business targets. Managing Microsoft Dynamics AX 2012 to enable ERP platform best FIT with business processes (accounts and ledgers, procurement, sales etc.). Enfocusing website (bostanichocolate.com) management to be aligned with marketing and online ordering system. Assuring website integration with ERP robust and as per business model and workflows.▪ Managing IT infrastructure with mainly cloud computing. Assuring internet and network availability at all times, assuring cloud systems availability. Administering and regulating on-cloud and on-premises systems stability, performance tuning and provision of services.▪ Project managing with full documentation procedures. Undertaking project plan, design, execution and final delivery in accordance with best practices. Assuring fulfillment of business needs with the adoption of best practices as per ITIL methodology.

▪ Managing IT Applications section resources and team, with assurance of IT SOPs. This includes Dynamics AX ERP, Applications Infrastructure, Servers and Web-portals.▪ In adoption of project life cycle; handling parameters project time-frame, dead-line, delivery, deployment and documentations. Ensuring ISO procedures compliance as well asSOP (Standard Operation Procedures) of organization. Adoption of ISO procedures with change management and new development requirement. Ensuring business application performance, backups, monitoring and maintenance is undertaken according to ISO practices.▪ Administering ERP (Dynamics AX) with all perspectives, architectural, technical, functional and development (customization) as well as Microsoft Management Reporter (MRP). Ensuring business processes are aligned with best strategic plan with ERP system. Assuring ERP system is working with all functional perspectives according to business requirements; Sales and Marketing, Accounts Receivable, Procurement, Accounts Payable, Inventory and Warehouse, Cash and Bank, Budgeting, General Ledger, Master Planning and System Administration. Assuring best practices are adopted regarding development process which includes analysis, design and proposal for customizations with ERP system. Managing Management Reporter with application of financial reports which are Income (Profit and Loss) Statement and Balance Sheet.▪ Assuring compliance with CRM (Customer Relationship Management) business processes as well as efficiency of system. Ensuring proficiency with Al-Yaum’s products subscription and distribution in CRM system. Moreover administering standard CRM processes (customer services, marketing campaign, sales analysis etc.) are handled with best practices.▪ Administering Al-Yaum web portals; Newspress system (Editorial), News website (www.alyaum.com), Al-Moboba website (www.almobawabah.com) and Rawna (www.rawnaa.com) website with perspectives of strategic business plan.

▪ Managing Information Technology (IT) department, assurance to align IT services. This includes Dynamics AX ERP, Infrastructure & Network, Servers, Web-portals and Websites.▪ Project management responsibilities; handling parameters project time-frame, dead-line, delivery, deployment and documentations. Project administration varies from in-house projects and 3rd party.▪ Organizing and administering department according to Standard Operation Procedures (SOP). This assures utilization of quality of service according to IT policies.▪ Administering ERP (Dynamics AX) as well as Techno-Functional perspectives. Resolving ERP functional issues specifically with Accounts and Sales department (as stated below in details).▪ Managing team handling Data-center, Network & Infrastructure and System Support. Assuring integrity of information by Security applications (Anti-virus, Firewall). Providing support to team in order to complete task-based job.

▪ Administrating and managing Microsoft Dynamics Axapta 2012 and 2009. Besides, developing AX 2012 object using X++ devoted with Functional issues and Technical troubleshooting.▪ Managing users in respect of their roles; therefore implemented fully customized/reconfigured user profiles from scratch as per company policy. The aim was to focus to configure each user precisely for data security reasons.▪ Implementation done with AX 2012 from scratch by creating and managing users with AX after configuring master data. Setting their permissions in terms of their departments. Analyzing and working functionally mainly on System Administration, Inventory and Warehouse, Production Control, Accounts Receivable and Sales, Accounts Payable and Procurement and General Ledger modules.▪ Customized application with Morph-X, Intelli-Morph, X++ either upon support request or as part of extension.▪ Handheld Terminal (HHT) application implementation in order to achieve maximum efficiency level within inventory and warehousing. The multi-app based program is written purely in C#. Where ASP .Net Web-Service is deployed on middleware server in order to communicate with AX 2012 ▪ AOT layer. The HHT dedicated application is written/developed with C# to invoke and receive response from web-service.

▪ Working mainly on ASP .Net and AJAX applications.▪ Worked and managed various projects like DoctorSoft Technologies (http://doctorsofttechnology.com), Harbor Remodeling Inc. (http://harborinc.net), AASHTO Bookstore and TABB Group.▪ Creating and Managing Databases with SQL Server 2005.▪ Providing direct support to clients at America (because company takes only projects from U.S. and U.K.)▪ Creating and applying deployments of projects on Development and Production Servers.

▪ Worked with busy software professionals in team on PDR (Performance Development Review) system.▪ Adoption of project life cycle, starting from components to deployment. Main technologies used were SQL Server and ASP classic.