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Karāchi, Sindh, Pakistan

1.Performs various functions, including providing support needed for effective and efficient day-to-day IT operations of core business applications and IT infrastructure.2.First line technical support for end-user’s computer hardware and software, and printers and their network connectivity.3.Responsible for troubleshooting the company’s IT system to determine the cause of failure.4.In addition to troubleshooting to identify system failures, installation, repair, and preventive maintenance of personal computer and related systems, as well as provide support in determining suitable software & hardware to meet user requirements.5.Supervise the development, integration, testing, and maintenance of existing and enhancements of proprietary platform applications.6.Designing, developing and distributing reusable technical components to streamline the development delivery process.7.Analyze and provide solution to low complexity and routine computer issues.8.Coordinate with vendors to aid repairs of hardware, i.e. printers, laptops, and desktops.9.Identify incident trends, recommend and implement improvements to reduce volume.10.Prepare SOP (standard operating procedures) for the daily maintenance of applications and underlying systems.11.Keep ops team up to date with new implementations and technologies.12.Establish clear communicating channels for feedback from customers, peers, and cross functional teams.13.Collaborate with the project teams to review or inspect work to guarantee their quality.

Pakistan

1.Drives the technical support team to carry out customer support properly and promptly, monitors servers and systems, takes ownership of reported issues, responds to enquiries, provides information and feedback ensuring problems are being recorded and tracked throughout the entire process.2.Maintains positive customer / working relationships with stakeholders, business users, suppliers, vendors and other technical teams to ensure improvements in the products and services provided to ISA clients and to resolve any issues related to maintenance.3.Provides technical/non- technical support to clients, conducts analysis, diagnosis and troubleshoots systems, network, hardware/software faults and bugs to resolved problems considering system capacity, limitations, etc. applies metrics to monitor performance and measure key project criteria.4.Identifies resolutions to technical problems, carries out bug fixes for minor issues and applying patches channels unresolved issues in the right direction as necessary, responds within agreed time limits to call-outs.5.Assists with the development and implementation of processes and service level agreements of incidents management and service request management.6.Assists technical experts in planning, evaluating, testing, and implementing new technology such as systems and platforms. Participates in different projects as required.7.Contributes to the creation of a support knowledge base by developing and communicating IT support manuals, technical notes and articles to clients in line with SLAs.8.Utilizes different communication channels to support or guide end users on the different enquiries and problems raised, these channels include personal visits, telephone calls, e-mails, web, chat etc.9.Ensure proper recording and closure of all claims, generates timely reports of different nature to capture support services activities.

Business Bay, Dubai, United Arab Emirates

1.Installing and configuring computer networks and systems.2.Diagnose, troubleshoot, and resolve hardware, software, or other network and system related problems.3.Ensure security of data and systems information. Change passwords as per schedule for emails, server’s backup devices online portals.4.Plan, coordinate, and implement network security measures to protect data, software, and hardware.5.Running regular checks on network and data security.6.Analyze equipment performance records to determine the need for repair or replacement.7.Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages.8.Maintain network and computer system security and ensure that all systems are operating correctly as per the defined standards.9.Add users to a network and assign and update security permissions on the network.10.Train users on the proper use of hardware and software.

Dubai Internet City

1. Coordinate with suppliers to arrange the IT equipment’s required for company.2. Maintain and establish business relationships between the company and its customers.3. Develop company’s IT projects to meet adequately all business needs of the assigned customers.4. Ensure all IT initiatives relating to customer services are met timely enough.5. Ensure all IT projects are streamlined towards prescribed budget.6. Work with IT product development team to ensure compliance with customers’ expectations.7. Ensure that the product portfolio gives reflection of ever-changing needs of the clients.8. Coordinate technical support teams to provide varieties in customers.9. Streamline maintenance, user support, training, installations, and solution design towards satisfaction of client’s needs.10. Report activities directly to the agency director and IT account director regarding the status of any client-related transaction.

Dubai, United Arab Emirates

1. Provide technical support to the company and assist in proper usage of computer networks.2. Supervise software installation tools, improve and update software packages.3. Ensure compliance with all computer application processes and related programs.4. Maintain IT based technology and recommend improvement to technological devices.5. Coordinate with management board to formulate budgetary plans and ensure upkeep of equipment.6. Vendor coordination for the equipment purchase needed for the company.7. Site survey and plan execution of the new sites to complete the infrastructure networks.8. Client meeting to accomplish the projects and to meet the deadlines.9. Organize online meetings with suppliers and other stakeholders.10. Daily, weekly, monthly and yearly backup handling & management of company data.