Faheema Damam Email & Phone Number

United States

California, United States

*Involved in all the phases of SDLC including Requirements Collection, Design & Analysis of the Customer specifications, Development and Customization of the Application. *Experienced in working with CI/CD DevOps various tools GitHub, Bitbucket. *Worked on custom reports and dashboards providing insights into field service performance and customer satisfaction. *Managed 3rd party integration between Salesforce and Oracle, enabling real-time order detail retrieval and display lightning pages, improving customer service and operational efficiency. *Created Web-to-case and Email-to-case, case assignment rules, Escalation rules to perform case Management. *Involved in building Lightning Web Components Apps to provide better and more interactive interfaces to end-users, which helps in Sales enhancements. *Designed and implemented approval workflows within Salesforce CPQ, streamlining the review and approval of quotes. *Used sandbox mode for testing and migrated the code to the production instance in installments. *Created end-to-end design, setup, integration, and maintenance of CI/CD pipeline from source-control to production.

Georgia, United States

*Proficient in designing and customizing page layouts to organize fields, custom links, and related lists for enhanced user experience *Developed custom web pages using CSS, HTML, LWC, Visualforce, and implemented front-end validation with JavaScript and JQuery. *Managed field visibility and accessibility using field-level security and page layouts for various profiles. *Developed and integrated REST APIs to facilitate web service calls, including implementing field mapping for seamless data transfer. *Implemented Validation rules, Assignment rules and formula fields in custom objects. *Demonstrated proficiency in executing data migration and interaction tasks utilizing Data Loader, coupled with hands-on experience in deploying ETL tools to effectively manage large data volumes.

Bangalore Urban, Karnataka, India

*Performed Salesforce’s Administration like Roles, Profiles, Page Layouts, Workflow Alerts, Record types, Security, Sharing, Data Migration, Reports & Dashboards and Approval Workflows etc. *Designed and implemented automated campaign workflows using MAPS features like Journey Builder and Engagement Scoring. *Configured interaction channels (email to case, web to case, live agent), case assignment rules and Omni channels for routing cases to skilled and available agents. *Successfully integrated Marketing Cloud with Salesforce CRM, ensuring a seamless flow of customer data for targeted campaigns. *Developed complex formulas to calculate response times and to display flags urging client support representatives to react to client enquiries in a timely manner. *Defined lookup and master-detail relationships on the objects and created junction objects to determine connectivity among objects. *Created Visual Force pages and components to render data from associated controllers and embedded Java Script and HTML as needed. *Analyzed all the customizations and developments and tried to recommend potential ways for the new enhancements that we get from the Salespeople.

Bengaluru, Karnataka, India

*Developed application based on SDLC (Software Development Life Cycle) *Developed JSP's, Java Beans and Servlets to interact with Data Base. *Worked directly with user groups in analyzing and specifying business requirements for the design and development of project. *Created user-friendly GUI interface and Web pages using HTML, JSP. *Used XML parsers to parse and fetch information from XML templates. *Involved in writing and modifying procedures, Queries, Views, and Triggers and calling them from JavaScript using the local application framework. *Developed SOAP/REST-based Web Services using both SOAP/WSDL and REST.

Master Of Computer Applications - Mca, Information Technology

Bachelor Of Technology - Btech, Computer Science