Faheem Haider Email & Phone Number

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Nanjing, Jiangsu, China

BSS Systems Consultant - Look after Pre-sales and after sales services in BSS/OSS domain for South&South East Asia Region

Malaysia

Own, drive and govern IT Architecture landscape for the CRM domain. Drive end to end blueprints, target architectures and solution architectures, for the CRM domains, ensuring cross domain solution integrity with the objective of delivering quality, comprehensive, efficient, and cost-effective architectures in a timely manner WITHIN the values, vision and Goals of organization.

Islamabad, Pakistan

• IS/IT Technology Strategy • Develop and govern enterprise target architecture for BSS domains.• Technology and Process Management

Lahore, Pakistan

• Technical Consultant- Warid Pakistan (GSM) TABS-7 (Telecom Advanced Business Solutions) Migration of more than 20 Million Customers- Data Mapping, Migration scripts, Migration efficiency, Reconciliation• Technical Consultant - Warid Pakistan (GSM) TABS-7 (Telecom Advanced Business Solutions) system delivery• Technical Consultant - Warid Pakistan (GSM) TABS-7 Rating and Incentive Management Module• Product Development Manager – TABS Convergence project for PSTN-Broadband-IPTV… Show more • Technical Consultant- Warid Pakistan (GSM) TABS-7 (Telecom Advanced Business Solutions) Migration of more than 20 Million Customers- Data Mapping, Migration scripts, Migration efficiency, Reconciliation• Technical Consultant - Warid Pakistan (GSM) TABS-7 (Telecom Advanced Business Solutions) system delivery• Technical Consultant - Warid Pakistan (GSM) TABS-7 Rating and Incentive Management Module• Product Development Manager – TABS Convergence project for PSTN-Broadband-IPTV features Show less

Nanjing- China (0086-15298369447)

Responsibilities:• Requirements Management during pre-sales and post-sales phases of BSS/OSS projects• Technical Solution Specialist: Answering Statement of Compliance SOC, Solution design and description• Manage Solution Development in Coordination with R&D Architects and Development teams• Solution Implementation at project sitesPROJECTS:Manager Requirements – Orange TP- Poland OCS• Manager Customer Coordination• Software Requirements Specifications… Show more Responsibilities:• Requirements Management during pre-sales and post-sales phases of BSS/OSS projects• Technical Solution Specialist: Answering Statement of Compliance SOC, Solution design and description• Manage Solution Development in Coordination with R&D Architects and Development teams• Solution Implementation at project sitesPROJECTS:Manager Requirements – Orange TP- Poland OCS• Manager Customer Coordination• Software Requirements Specifications finalization for Orange TP OCS.• Solution design according to requirements• Diameter / Web Services / PI interface specification finalization• Solution development in coordination with development and testing teamsSystem Consultant – Smartfren Indonesia E-Marketing System• Software Requirements Specifications finalization for SmartFren E-Marketing System.• Solution design according to requirementsSystem Consultant – Loop Mobile India Mediation System• Software Requirements Specifications finalization for Loop Mobile Mediation System.• Solution design according to requirements Show less

Poland

• Manager Customer Coordination• Software Requirements Specifications finalization for Orange TP OCS.• Solution design according to requirements• Diameter / Web Services / PI interface specification finalization• Solution development in coordination with development and testing teams

Etisalat - Afghanistan

• Responsible to ensure smooth running of system 24/7. • Perform daily system checks in order to maintain system health.• Configuration of new price plans and business requirements into the system as required by commercial and marketing departments. Have launched more then 10 promotions related to Voice, SMS, GPRS and Recharge events for Etisalat Afghanistan in past 6 months.• Writing python scripts for price plan requirements which cannot be configured from the GUI.• Leading… Show more • Responsible to ensure smooth running of system 24/7. • Perform daily system checks in order to maintain system health.• Configuration of new price plans and business requirements into the system as required by commercial and marketing departments. Have launched more then 10 promotions related to Voice, SMS, GPRS and Recharge events for Etisalat Afghanistan in past 6 months.• Writing python scripts for price plan requirements which cannot be configured from the GUI.• Leading Etisalat provisioning team to carry out scheduled activities for provisioning of new resources.• Device SOPs to check proper working of new promotions, writing routines to check for proper fee deductions and indicate malfunctions of new promotions.• Communication with DWH teams to check and confirm different alarms generated by DWH reporting.• Handling day to day issues reported by customers via Call Center or Direct Sales Departments. Show less

Etislat Afghanistan

Responsibilities:• To determine Customer’s business requirements and producing technical proposal. Technical proposal includes defining process model, logical model and finally producing functional specifications for the development team. • To conduct feasibility study of up-coming promotions/packages with Etisalat marketing and commercial departments. Proposing interim solutions where system limits implementation of some requirement.• Responsible for communication with development… Show more Responsibilities:• To determine Customer’s business requirements and producing technical proposal. Technical proposal includes defining process model, logical model and finally producing functional specifications for the development team. • To conduct feasibility study of up-coming promotions/packages with Etisalat marketing and commercial departments. Proposing interim solutions where system limits implementation of some requirement.• Responsible for communication with development & testing teams in china for correct and timely development of customer requirements.• Responsible to manage and finalize version release according to business requirements, priorities and development team work load. • Responsible for internal on-site testing and then UAT with customer for new business features.• Responsible to manage and track Bug Fix with development and testing teams in addition to new requirements & CRs.• Major Targets Achieved:o Finalization of Sales and Marketing Module (CRM) requirements with Etisalato UAT and launch of sales and marketing modules.o Requirements Management, UAT and implementation of Loyalty points promotion for Etisalat.o Requirements finalization for SMS configuration feature. Show less

Ptcl - Pakistan

• Determine Customer’s business requirements and producing technical proposal. Technical proposal includes defining process model, logical model and finally producing functional specifications for the development team. • Major Targets Achieved:o Requirements Management and launch of Business DSL, Enhanced Arrear Management System, PTCL Dual Play & Triple Play products and Cash Collection System.

Ptcl - Pakistan

• Customer-Account-Subscribers, operator management & inventory management data migration for all offered products by PTCL. Sources included Billing system, Receivables Management System, IN and VCRM.• Configuration of system parameters for launch and system cutover across Pakistan• Requirements Collation, Analysis, design & Development of CRM reports. Developed more than 50 online and offline CRM reports for Broadband, IPTV, PSTN, WLL and other products offered by PTCL… Show more • Customer-Account-Subscribers, operator management & inventory management data migration for all offered products by PTCL. Sources included Billing system, Receivables Management System, IN and VCRM.• Configuration of system parameters for launch and system cutover across Pakistan• Requirements Collation, Analysis, design & Development of CRM reports. Developed more than 50 online and offline CRM reports for Broadband, IPTV, PSTN, WLL and other products offered by PTCL. • Development of CRM interfaces with external systems mainly Receivables Management System, BI, CFMS, CDAS and OCS (PTCL Old billing system).• Development of CRM interfaces with external systems mainly Receivables Management System, BI, CFMS, CDAS and OCS (PTCL Old billing system).• Operations and Maintenance of system & database issues related to CRM.• Part of Manage Services contract for system operations and TOT trainings to PTCL Operations & Maintenance teams. Show less