Driving Operatix towards becoming a renowned leader in the software development industry. Providing strategic direction and leadership to the company and its team. Demonstrating a passion for innovation and a drive for creating impactful solutions.

Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaintsKeep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applicationsFollow up to ensure that appropriate actions were taken on customers’ requests. Ideally, aim for First Contact Resolution (FCR)Refer unresolved customer grievances or special requests to designated departments for further investigationEnhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments