Faheem Mohammed Kamil Email & Phone Number

Uae

United Arab Emirates

 Administering and monitoring performance of LAN, WAN using remote connection tools.  Implementing LAN networks Maintenance of network equipment and cables.  Knowledge of principles and processes for providing customer service, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Working within a TCP/IP network environment, including DHCP, DNS and Ethernet. Performed high-level root-cause analysis for service interruption recovery and creating preventive measures.

Riyadh, Saudi Arabia

Providing first level support to users through email, phone call and through remote assistance application.  Creating of user account, extensions of account through work-flow requests.  Creating user accounts, permissions, and mailboxes.  Providing support for MS Outlook and other MS Office Applications.  Installation of all kind of windows software's, malware protection and Anti-Virus.  Installing, configuring, and maintaining physical and virtual computer servers and desktops.  Maintaining accurate hardware and software inventory and configuration information.  Managing the user accounts, GPO, File permission and other Security Administration in Windows Server Active Directory.  Creating, Configuring, Managing and troubleshooting Group Policy Objects.