SME at IT Services Management (ITSM), ITIL methods and processes. Passionately believe in process improvement and automation with a proven track of taking initiatives to bringing efficiencies to IT functions, enabling business productivity increase resulting in time and cost savings.My career deliverables could be summarized as follows: Leading Strategic Initiatives and Identifying opportunities Developing and Implementing Operational Plans Firm grip over project and budget management Continuous improvement approach towards IT systems based on future technologies and trends Providing leadership and coaching to IT teams and stakeholders Solid understanding and management of in-house and outsourced resources Excellent Team ManagementAs a firm believer in continuous improvement, I have recently passed Amazon Machine Learning Specialty, IoT and Python certifications as well. Industry Verticals: Retail, Telecommunications, Utility (Public), IT Outsourcing, Oil and Gas