Fahema Shaheen Email & Phone Number

Developed and implemented enhancements in training and onboarding processes, resulting in a reduction in new hire turnover and fostering a more supportive work environment. Delivered on-the-job training to new team members, achieving a 95% certification rate, and reducing training time. Facilitated onboarding and orientation for new hires, utilizing cloud-based software Workday to streamline the process and improve new employee integration. Applied a consumer-oriented approach to meet and exceed customer needs, resolving issues within 24 hours and contributing to an increase in positive customer feedback. Implemented enhancements in training and onboarding processes, resulting in a reduction in new hire turnover and cut costs associated with onboarding.

Assist in various HR functions, focusing on applicant processing, document verification, and data management. Gained hands-on experience in HR operations, developing essential HR skills, and contributing to the organization's recruitment and compliance efforts. Reviewed and processed applicants' eligibility for various roles, ensuring accurate and timely determinations and contributing to an increase in recruitment efficiency. Verified and uploaded critical employment documents, including OPT Letters and EAD Cards, facilitating compliance with legal requirements. Updated and managed applicant status and employment information using Microsoft Excel and G Suite, resulting in an improvement in data accuracy and accessibility. Supported the national team in researching and generating leads for the university outreach programs by cold calling, contributing to an increase in engagement and program participation.

● Supervised and organized employees to ensure the store was run efficiently and effectively.● Operated the register including taking customer orders, accurately handling cash, and being responsible for the drawer● Assembled and served fresh food and smoothies prepared to Tropical Smoothie Cafes’ standards● Set up and monitored food and smoothie workstations to ensure sanitary work environment

Bachelor'S Degree, Business With A Concentration In Management

Activities and Societies: Graduated cum laude Member of The Costello College of Business Honors Program School of Business Dean’s List –.

Business Administration

Presidential Scholar – Fall 2021 Dean’s List - Fall 2020, Spring 2021