Fahid Bhatti Email & Phone Number

United Kingdom

High Wycombe, England, United Kingdom

Marlow, England, United Kingdom

Project Manager responsible for delivering multiple projects to time, budget and quality, to the customer's satisfaction, managing risks, issues and dependencies through the life of the project.Key achievements include:• Scoped and managed the delivery of responsive ecommerce websites for cross-device optimisation resulting in significant increase in online conversion.• Migrated new clients onto ecommerce platform.• Expanded client presence into global markets by implementing multi-currency and multilingual solutions.• Integrated with third parties to extend customer reach with localised payments and services.• Implemented new payment gateways for various retailers – e.g. PayPal, Amazon Pay, WorldPay, Secure Trading.• Implementation of bespoke retailer delivery services & stock management systems to improve customer buy-process.• Managed delivery of software updates to Store PED devices.• Installation of new merchandising DB.• Updates to CRM systems.Key responsibilities include:• Project scoping and documentation.• Producing accurate cost, revenue and resource forecasting for multiple business activities and projects, as part of the project planning process. • Producing project plans from estimates and being able to explain timelines.• Identifying time/cost/quality conflicts, resolving these or considering and making recommendations for their resolution, using feedback from technical/functional experts where appropriate.• Participating in post project reviews and recommending proposed future improvements.• Organising regular strategic reviews of priorities and future deliverables.• Identifying potential sales opportunities and converting.Key day-to-day tasks:• Daily meetings/stand-ups with Project teams & customers.• Task assignments.• Resource management.• Budget & resource forecasting.• Planning control & change management.• Financial management & budget control.• Risk and issue management.• Communication & stakeholder management.

High Wycombe, England, United Kingdom

Key responsibilities:• Weekly calls with various retail customers to manage client accounts and expectations.• Worked with customers to establish and prioritise issues.• Planned, proposed, and agreed scope of Release work with customers.• Arranged internal resourcing to work on Releases.• Managed and delivered Releases for customers on a regular basis and transitioned to BAU.

High Wycombe

Key responsibilities:• Provided Desktop technical support to ecommerce clients using the Fresca Commerce Platform (FCP).• Liaised with clients to establish requirement criteria for their websites.• Logged ‘website request/fault’ cases submitted or raised by clients.• Analysed the logged cases to identify problems/requests.• Resolved logged cases using various technical tools such as the Company’s very own Content Management System (CMS).• Maintained and improved functionality & performance of websites/applications using CMS, Putty, MySQL and various other maintenance and web development tools.

Key Responsibilities:• Provided general and technical computer support to large groups of students within the Learning Resources area of the Bucks University.• Supervised equipment and personally dealt with any problems and complaints.

Bachelor Of Science (Bsc), Internet Business, E-Commerce/Electronic Commerce

Graduated with BSc Honors in Internet Business. Key Modules: Network Security, Programming, Project Management, Multimedia, Business.

Education record