Fahid Bhatti Email & Phone Number

United Kingdom

High Wycombe, England, United Kingdom

Marlow, England, United Kingdom

• Project Manager responsible for delivering multiple projects to time, budget and quality, to the customer's satisfaction, managing risks, issues and dependencies through the life of the project.Key achievements include:
• Scoped and managed the delivery of responsive ecommerce websites for cross-device optimisation resulting in significant increase in online conversion.
• Migrated new clients onto ecommerce platform.
• Expanded client presence into global markets by implementing multi-currency and multilingual solutions.
• Integrated with third parties to extend customer reach with localised payments and services.
• Implemented new payment gateways for various retailers – e.g. PayPal, Amazon Pay, WorldPay, Secure Trading.

High Wycombe, England, United Kingdom

• Key responsibilities:
• Weekly calls with various retail customers to manage client accounts and expectations.
• Worked with customers to establish and prioritise issues.
• Planned, proposed, and agreed scope of Release work with customers.
• Arranged internal resourcing to work on Releases.
• Managed and delivered Releases for customers on a regular basis and transitioned to BAU.

High Wycombe

• Key responsibilities:
• Provided Desktop technical support to ecommerce clients using the Fresca Commerce Platform (FCP).
• Liaised with clients to establish requirement criteria for their websites.
• Logged ‘website request/fault’ cases submitted or raised by clients.
• Analysed the logged cases to identify problems/requests.
• Resolved logged cases using various technical tools such as the Company’s very own Content Management System (CMS).

• Key Responsibilities:
• Provided general and technical computer support to large groups of students within the Learning Resources area of the Bucks University.
• Supervised equipment and personally dealt with any problems and complaints.

Bachelor Of Science (Bsc), Internet Business, E-Commerce/Electronic Commerce

Graduated with BSc Honors in Internet Business. Key Modules: Network Security, Programming, Project Management, Multimedia, Business.

Education record