Fahim Ali Email and Phone Number

Dedicated waiter at a prestigious 5-star luxurious resort of Accor brand, known for delivering exceptional service to a diverse international clientele. Skilled in managing VIP guests and ensuring compliance with dietary requirements and allergens.• Provided service-oriented assistance to international guests, ensuring their dining experience met or exceeded expectations.• Looked after all HWEC and VIP guests, taking orders and catering to special dietary requirements while keeping allergens in mind.• Served food and beverages in a timely and efficient manner, anticipating guests' needs to ensure a high level of satisfaction.• Collaborated with kitchen staff to ensure food quality and presentation, contributing to an enhanced dining experience.• Upsold menu items and promoted specials, increasing revenue.• Handled cash and credit card transactions, including tips, ensuring accuracy and efficiency.• Independently managed a service station, overseeing all aspects of guest service and ensuring smooth operations.• Executed shift responsibilities including delivering cup racks, rolling silverware, pre-bussing tables, wiping surfaces, and maintaining cleanliness.• Responsible for all HACCP files, including FIFO, bar deep cleaning checklist, fridge temperature, coffee machine deep cleaning, and hygiene checklist.Key Achievements:• Banquet Events Achievements Ensured seamless service for over 800 guests, achieving 100% satisfaction. Implemented successful cross- selling strategies, boosting revenue by 15%. Managed challenging situations with a 100% resolution rate.• Restaurant Service Achievements Maintained 99% guest satisfaction serving 900 - 1200 guests daily. Implemented effective cross-selling techniques in the restaurant, recommending complementary menu items and beverage pairings to guests. Increased sales by 20% through effective cross-selling. Attained 98% success rate in resolving guest issues satisfactorily

• Greeting Guests and escorted them to their tables.• Interacting with customers by taking their orders• Work in close cooperation with the Kitchen and Stewarding as well as the Outlet Cashiers to ensure a smooth running operation • Monitor duty schedules for the respective team • Ensure the proper appearance and grooming of assigned employees • Work towards the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours • Handle the welcome of arriving guests and their seating through the hostess and take over, if she is not available • Maintain a professional and friendly relationship with the outlet patrons to ensure their well-being • Familiar with the outlets menu, promotional activities and other relevant issues concerning the outlet and the hotel • Contribute to meet and maximize the monthly revenue budget for the respective outlet

• Greet guests and present menus, providing recommendations on dishes and drinks• Take orders and enter them into the POS system accurately• Serve food and beverages in a timely and efficient manner• Anticipate guests' needs and ensure a high level of satisfaction• Collaborate with kitchen staff to ensure food quality and presentation• Upsell menu items and promote specials to increase revenue• Handle cash and credit card transactions, including tips