Radiant Data Systems is a BPO services company, currently providing its services to AMN Healthcare, USA.AMN Healthcare is America's largest travel nursing staffing agency. My role as a Credentialing Analyst withAMN Healthcare involves:-· Communicating with the clients from the USA over the phone and through email to accomplish daily tasks.· Verifying nursing licenses, certificates, and other critical documents submitted by health care professionalswith the data platform system. Checking if there are any required documents missing or not. If there is anythingmissing, the Credentialing Analyst needs to make a call over the phone or send an email to the client.· Checking Healthcare Provider documents and updating his/her recent status for those docs contacting allinternal stakeholders via the data platform system, email, phone, etc.· Contacting (Over the phone/through email) healthcare providers on a priority basis to encourage them tosubmit their all documents on time and monitoring progress so that they can meet the assignment start date ontime.· Communicating with 3rd party vendors to determine appropriate dates, times, and locations for HP candidatesto complete necessary compliance steps including drug screens, background checks, immunizations, etc.· Reviewing all incoming new client contracts or contract revisions for credentialing requirements, for assignedfacilities in order to identify unique requirements.· Negotiating with client facilities to reconsider unusual or uncustomary requirements by emphasizing the valueand experience of the Quality Services Department with client facilities in order to minimize disruption ofplacements and optimize fill rate.

As a Virtual Medical Scribe at Augmedix, I played a pivotal role in supporting physiciansacross various medical specialties, including Dermatology, Primary Care, Podiatry, andOncology. My responsibilities included:1. Physician Support: Collaborated closely with physicians, including Dr. Christie Carroll, Dr.Michael McWilliams, Dr. Kelly Lawler, and Dr. Gregory Masters, to document patientencounters in real-time and ensure accurate medical records.2. Specialty Training: Received specialized training in Pediatrics, Obstetrics & Gynaecology,and other medical disciplines to effectively assist physicians in diverse clinical settings.3. Electronic Health Records (EHR) Management: Proficiently utilized a range of EHR systemssuch as Cerner, Epic, NextGen, Athena, and iknowmed Version 2 to record patientinformation, manage medical histories, and streamline documentation processes.4. Training and Development: Completed a comprehensive 6-month training programencompassing English language proficiency, typing skills, and medical terminology toexcel as a Medical Scribe. Advanced from a Junior Scribe to a Senior Medical Scribewithin two years, demonstrating proficiency and leadership capabilities.5. Communication and Collaboration: Facilitated effective communication betweenphysicians and patients, ensuring clarity and accuracy in medical documentation.Spearheaded scribe services for Christiana Health, collaborating with the Head ofOncology, Dr. Gregory Masters, to optimize documentation practices and enhance patientcare.6. Language Proficiency: Maintained a C2 level of English proficiency and achieved anaverage typing speed of 60 to 70 words per minute, contributing to efficient and accuratedocumentation processes.

Speaking on the phone with the clients (inbound only) where we will be expected to answer general questions, troubleshoot order issues, and place inbound sales orders. Handling U.S. based customer service related inquiries through written communication, where we will have to respond to customer support tickets, questions and help customers solve problems via Email and Online Chat.

- Recruiting Field Technicians all over USA & Canada for various work orders from clients.- Responding to clients' request real-time.- Responding to clients' and Technicians' queries through email.-Following up with Technicians regarding completion of work orders and submission of documents regarding work orders for payments.- Reminding Field Technicians of their respective work orders and providing them with the necessary details.

- First point of contact for customers.- Posses the ability to work in a very fast paced environment.- Be able to process customer orders via inbound and outbound phone calls using a CMS.- Maintain liaison with vendors and stakeholders.- Be able to inform customers of deals and promotions.- Make contributions to team effort by accomplishing related results as needed.- To utilize computer technology in order to handle high call volumes- Be able to maintain company standards to ensure a high quality service for every call- Co-operate with the customer service manager to ensure that a proper customer service is being delivered.- Posses the ability to resolve service related problems by clarifying the customer`s complaint; determining the cause of the problem; following up to ensure resolution.- Recommending potential services to management by analyzing customer needs via a feedback process.

1.The generation and development of qualified leads for the sales team.2.Make phone calls to the prospects.3.Primarily handling clients, coordinating with emails and keeping updates on personal follow up list for future FOLLOW UP.4.Generate sales opportunity for Global Marketing in different segmented area in international market.5.Working with the prospect database to develop prospects into qualified leads, coordinating with global marketing tools - LinkedIn, Inside-view, Manta, BusinessWeek.com, other source and online databases.6.Developing and maintaining the required knowledge of the company and its services to identify customer need, to maximize the opportunity by co-ordinating with the team leader before going any further.7.Accurately recording new information (company, contacts, and job titles) into the New Lead – (follow-up) database; continuously validating all data, including current contacts and associated details such as email addresses, within the database providing the input of updates as required.8..Maintaining Daily Report, Weekly Report and Follow-Up (New Leads list).9.Send Daily report to Team Leader every day.10.Work under target as per the company policy.