Experienced Service-oriented Associate Manager with over 17 years of expertise, specializingin team leadership, Agile Project Management, and client-focused delivery. Proven trackrecord in both Scrum Master and Associate Manager roles, excelling in streamlining projectdeliveries and ensuring schedule adherence for optimal client satisfaction. Skilled in bothAgile and Waterfall methodologies, with a focus on measurable, sustainable results. Known forstrong collaboration, efficient project management, and continuous improvement in teameffectiveness and client services.
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Associate ManagerPhreesia Nov 2023 - Nov 2024Pune, Maharashtra, India• Managed cross-functional projects, ensuring timely completion and alignment with company objectives.• Initiated process improvements based on thorough analysis of internal operations data, enhancing productivity levels.• Led team meetings to discuss progress updates, identify challenges, and provide guidance for successful project completion. -
Business Process Lead & Scrum MasterTata Consultancy Services May 2014 - Oct 2023HinjewadiFacilitated agile ceremonies including Sprint Planning, Daily Scrums, and Scrum of Scrum to ensure timely delivery of features.Documented detailed Discovery reports and presented final reports to key stakeholders.Directed and managed development team members located onsite and offshore, ensuring smooth coordination. -
Senior Service OfficerHomeward Pvt Ltd Dec 2013 - Apr 2014Pune, Maharashtra, IndiaReviewed and validated clients' mortgage status to recommend appropriate payment optionsConducted detailed analysis of mortgage documentation to assess credit-worthiness and improve credit reportsCoordinated with Recoveries Performance Manager to monitor and manage debt recovery for Cross Keys Homes, UKAdvised on debt recovery process improvements for optimal results
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Team LeaderBk Solutions May 2010 - Sep 2013PuneDeveloped and delivered sales, presentation tools, and training resources to provide comprehensive information on products and services, driving sales growth.Defined sales strategies and monitored team performance to track key performance metrics and achieve targets.Streamlined processes and deployed best practices to improve efficiency and effectiveness.Maintained and shared sales statistics with clients regularly.
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Sr.CsoConvergys Sep 2007 - May 2010PuneConducted thorough checks of dealer accounts to understand and setup time-bound plans for resolving issuesExercised excellent customer service and problem-solving skills while answering and resolving customers' queriesProvided subject matter expertise to the team through on-floor coaching, support, and training sessionsDeveloped PKTs and weekly reports for the team
Fahim Khan Education Details
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Sunrise UniversityBachelor Of Science - Bs -
Biology, General -
SphsSsc
Frequently Asked Questions about Fahim Khan
What is Fahim Khan's role at the current company?
Fahim Khan's current role is Associate Manager | Project Management | Process Improvement | SAAS | Product Support | Business Process Lead & Scrum Master at TATA Consultancy Services | Green Belt Certified.
What schools did Fahim Khan attend?
Fahim Khan attended Sunrise University, R.m.p.s.bhalchandra College Of Pharmacy, Gorhe Khurd, Pune 42, Poona College Of Arts Science & Commerce - India, Sphs.
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