Employed as a Product Owner within the Scaled Agile Framework (SAFe) on the Partner Train, accountable for managing the digital & physical supply chain for PlayStation products.• Collaborating very close with various SCRUM teams to define, develop, and launch new digital features and capabilities• Conveying the vision and goals to their team for each new feature prioritized.• Maintaining and prioritising team backlog during the sprint planning process.• Ensuring user stories are written with sufficient detail and meet the agreed definition of ready.• Accountable for validating and accepting features against defined acceptance criteria. • Attending all regularly scheduled meetings as part of the SAFe framework, including backlog refinement, sprint planning, sprint demos, retrospectives, and program increment planning events.

• Facilitated regional Business requirements gathering with regional Business Analysts across Europe, America, Japan, and Asia.• Collated regional requirements into a high-level requirements document. Attained global sign off from regions involved.• Held weekly show-and-tell sessions with regional Business BAs and manage the resolution of feedback.Worked with Solution designers and regional analysts to develop Functional requirements and supporting materials (wireframes).

Engaged to work on £5m+ transformation programme to update all core web applications, site, and portals to the latest technology platforms and enable them for mobile and tablet devices.• Translated business requirements into low-level technical design specifications using standard-based modelling.• Created and refined preliminary design/mock-up of new functionality and performed low-level functional analysis; developed flow charts, functional diagrams, and descriptions to communicate technical design specifications.• Supported the product specialists in eliciting non-functional requirements from the existing and new systems.• Provided configuration requirements (e.g. setup metadata, middleware configuration) when adding new functionality to existing software applications, when applicable.• Collaborated with Business Analysts to translate business scenarios into unit, system, integration, and interface testing scenarios for new functionality.

Served as a Senior Business Analyst on 2m+ project (1500+ days) for Wyndham Vacation Rentals which is the world's largest serviced vacation rentals business with more than 100,000 vacation rental properties in over 500 destinations worldwide.• Analysed high-level requirements, drove out detail, and developed comprehensive business solutions to meet the requirements.• Conducted and facilitated workshops to capture AS-IS and design TO-BE business processes.• Independently determined and developed an approach to solutions.Team leadAccountable for coaching, mentoring, motivating and supervising project team members, and influencing them to take positive action and accountability for their assigned work.• Ensured team members adhere to best practice and processes, achieving of targets, service levels, and KPIs.• Involved in the development of training materials, system standards, UI paradigms, and process improvements.• Identified and documented the feasibility of new product development opportunities.• Reviewed functional specifications, tested plans, and provided feedback on proposed solutions.• Responded to client RFI, RFP, and ITT documents, including cost estimates to secure new business.• Worked with the directors and other senior managers to manage productivity, increasing quality and profitability across our clients.• Built credibility, established rapport, and maintained communication with clients and stakeholders at multiple levels including those external to the organisation.

In-charge with the end-to-end management of multiple reservation systems and websites from initial gap analysis to successful launch.• Managed the analysis and implementation of several large IT projects.• Prepared written proposals, high-level business requirement documents, functional specifications (including process flow diagrams and wireframes).• Conducted training, presentations, and brainstorming sessions with the business users and stakeholders. • Provided the link between the customer, development team, and any third party regarding software functionality, throughout the development lifecycle.

• Taking ownership and control of 30-50 diverse projects simultaneously from initiation to completion, and acting as the main contact and point of escalation for clients throughout the project lifecycle ; • • Arranging and coordinating resources (Engineers, Technical Consultants, Business Analysts, Data Migration Technicians, Product Training, Despatch of goods / services, Invoicing) and scheduling delivery timelines; • Simultaneously managing up to 30 projects at any one time, ranging in value up to £20k, and employing a diverse team of Developers, Designers and Administrators • Developing positive relationships with clients, providing them with regular feedback on project progress and collaborating on the resolution of any issues or disputes that arise• Ensuring accuracy and attention to detail when producing all client documentation including PIDs, functional specifications, milestone sign-offs and test scripts• Periodically reviewing progress of tasks against planned objectives and effectively managing conflicting priorities Key Achievements • Conducting extensive research to facilitate the implementation of innovative web technologies to exceed client expectations • Making a significant personal contribution to the achievement of increased repeat business and client referrals • Implementing a unique support ticketing system enabling clients to raise a ticket and track the progress and responses online resulting in a more streamlined bug reporting and support process• Achieving recognition for synthesising complex ideas to facilitate a creative yet practical approach to project management • Successfully project managing various systems including case management systems, e-learning platforms, eCommerce sites, content management systems and business directories on behalf of clients in a range of industries such as retail, education and government • Winning projects with Bury Council and Manchester City Council

• Provide first-level technical support on supplied products and/or peripherals using documented procedures and available tools• Provide first-level technical support on supplied software and applications to the point of installation and basic use, or to the level of service appropriate to the warranty offered on the product• Use troubleshooting techniques and tools to identify technical defects/issues• Actively support the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident• Attend required technical training sessions and makes effective use of assigned lab time• Complies with schedule adherence to ensure overall service level targets are achieved• Identify and provide input on unique or recurring customer problem

• Providing comprehensive advice to customers on the products and services that best suit their needs as well as dealing with any general enquiries that arise• Working in close conjunction with the quality control team to support the development of other members of staffKey Achievements• Gaining rapid promotion to New Accounts Advisor within just two months as a result of energy and tenacity demonstrated in a targeted environment

• Coordinating the provision of management information to local NHS organisations including creating and updating status reports for management and business stakeholders• Collaborating with internal and external divisions throughout the UK to facilitate high quality service delivery and the achievement of required professional standards• Utilising strong analytical skills to facilitate the accurate management of data into meaningful health intelligence Key Achievements• Playing a key role in the successful installation of a new customer database and achieving recognition for the efficient management of all assigned tasks