Fahim Hashem Email & Phone Number

Rossmore, NSW, AU

Australia

Sydney, Australia

• Defined and executed tactical and strategic plans, achieving vision and goals
• Efficient program and stakeholder management via operational protocols / processes.
• Developed knowledge of the Data Analytics, SQL scripting and authorisation practices.
• Designed and delivered corporate reports for SmartGroup business solutions and continuous improvements.
• Cleansed data and migrated to Salesforce application environment.
• Created process flows and documentation, plus strategic project planning for operational success.

Sydney, Australia

• Handled and managed all inbound calls and emails relating to general sales
• Communicated clearly and concise salary packaging information to all customers
• Identified business opportunities to up-sell products to prospects and customers
• Assisted team leads with salesforce testing and generated corporate reports with available data
• (Key Achievement) The top performers in the team, received multiple sales awards for the results and vision.

Sydney Area, Australia

• Managed compliance and regulations for the direct sales business unit / team.
• Trained, mentored and supported staff with the delivery of Key Performance Indicators (KPIs) for operational vision – focus.
• Effectively exceeded sales goals by presenting company products and services to current and potential clients.
• Developed and maintained operational materials and documentation, plus current product knowledge.
• Prepared a variety of status reports, including activity closings, follow-ups, and adherence to goals.
• Fully autonomous in relation to sourcing my own leads. No inbound leads are provided.

Sydney, Australia

• Well-developed interpersonal skills, effective with customer calls to achieve effective timely outcomes.
• Created and maintained business procedures for successful operations.
• Handled customer enquiries, including lodging and resolving disputes, opening new accounts and renewing term deposits, plus card activations, etc.
• Successfully assisted stakeholders with product selections and range.
• Take pride in quality workmanship & achieve production driven, time management and organised outcomes.
• Competent in contemporary computer technology, including corporate applications & various systems.

Sydney, Australia

• Supported operations maintaining Samsung hardware, software, and other systems environments
• Managed inbound calls from customers, assisting with troubleshooting issues and provide technical support
• Organized and maintained IT documentations, process/procedures.
• Identified system requirements whiles resolving end user problems.
• Researched and resolved issues/inquiries daily, documenting all activities in the appropriate reporting systems.
• Ability to work as an effective member of a team under the minimal supervision.

Sydney Area, Australia

Taking inbound calls of Telstra, Bigpond customers Assisting customer with their billing enquiry Assisting customers for activation of their services.Basic TroubleshootingAssisting customers in starting a new service or upgrade/downgrade their current services to better suit their requirements.

Sydney, Australia

Visit clients (residential and business) to demonstrate products, show samples and take ordersArrange a program of visits to major potential buyers by contacting people and making appointmentsDevelop and update knowledge of their own and their competitors' productsWork out customers' needs and explain and demonstrate products to them, which may involve.

Master'S Degree, Information Technology

Bachelor Of Science (B.Sc.), Computer Engineering

Activities and Societies: Member of sports club. Member of Robotics club