Muhammad Qasim Email & Phone Number

Brampton, Ontario, Canada

• Technical service owner of Wireless Prepaid platform and supported applications
• Accountable for driving improvements to application stability by working closely with internal and 3rd party technology partners to trouble shoot and resolve complex technical issues, pro-actively monitor and address.
• Delivered an incident management capability that always have service availability top of mind.
• Determines staffing requirements / task allocations, selection of team members; direct, motivate and develop staff, encouraging individual contribution, improvement within Rogers values and teamwork.
• Maintains systems integrity, compliance, and security through controls on High Availability, Capacity, Patching, SOX/PCI adherence, and Vulnerability Management.
• Attains, improve, and report operational KPI’s and SLAs on system performance.

Brampton Ontario Canada

- Coordinated the set-up of a new UAT team and implement procedures that allows them to become fully utilized in support of the different IT and business stakeholders. - Developed, updated, and maintained testing standards and procedures - Responsible for overall success of System and User Acceptance Testing (UAT) activities- Responsible for coordination.

- Managed a group of 5-6 Project Managers to deliver high profile IT and Engineering ProjectsDelivered Project Management Program encompassing all the details of a project to the team members.- Set Realistic Goals and practical goals for the project and developed appropriate strategies for achieving these goals.-Provide Coaching and Guidance to the team.

Toronto

• Successfully delivered large and complex telecommunication/cable industry projects that introduce cutting-edge technologies and process improvements in fast paced environment.
• Involved in Business Acceptance Testing for implementation of different Hi-Speed and technical network implementations.
• Negotiated for project resources during project initiation, planning and execution phases. Deal with all levels of management regarding projects status.
• Defined and implement communication/ training plans, project success measures and management reporting requirements. Projects always delivered within budgetary constraints.
• Monitored the project status / progress through weekly and monthly Project Status Reports using software such as MS Project.
• Liaised with cross functional groups: engineering, IT, legal, marketing and finance.

• Supported production critical applications such as field service management system (FSMS), Mobile Pen Application (MPAs), Remedy Ticketing system, the newly introduced Enterprise ticketing Management system (ETM) and.
• Supported applications in LAN and WAN environment, supported the server clusters and configured different load balancers for the routing the traffic.
• Assembled analyzed, and scope business requirements in detail before making changes in the Applications / Servers
• Creation of RFCs / Projects for upgrades in the Application / Servers and then working with the Vendor and other IT departments to implement changes to improve the performance and availability for the application
• Involved in the development of the contractual S.L.A. with various vendors and service providers.
• Managed multiple and concurrent projects / Changes to make sure about the completion of work within the defined scope, budget and time, the projects include the application database upgrade, Patching of the application.