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Working as Hotel manager at MANARA BEACH HOTEL This charming boutique hotel is located in the historic South-Western town of Beruwala (Sri Lanka), spectacularly close to the beach and with easy access to several iconic sites in the area.

Job Responsibilities include:  Reporting to Store Manager  Accounts and paper works  Management of day to day store operation  Achieving sales and Margin target  Staff Management and training  Ordering and back stock management Cash Counting maintaining check out operation  Maintain Promotion and pricing  Maintain CCTV operation and Shoplifters activities Conduct the morning meeting as per Store Manager

Job Responsibilities include:  Greeting customers who enter the shop. Assisting shoppers to find the goods and products they are looking for. Being responsible for processing cash and card payments. Stocking shelves with merchandise. Answering queries from customers. Giving advice and guidance on product selection to customers. Balancing cash registers with receipts. Dealing with customer refunds. Keeping the store tidy and clean, this includes hovering and mopping. Working within established guidelines, particularly with brands. Attaching price tags to merchandise on the shop floor. Responsible for security within the store and being on the lookout for shoplifters and fraudulent  Receiving and storing the delivery of large amounts of stock  Keeping up to date with special promotions and putting up displays

As a Guest Service Agent, I have improved my communication skills, my negotiation skills, and my problem solving skills. This internship has also taught me the importance of organization. Being organized helps our organization run smoothly, making our jobs easier, while keeping our guests satisfied. I have learned how a hotel operates as a whole through the cooperation of the different departments. It is necessary for there to be exceptional communication between all departments in order to be a successful hotel. This internship has also helped me improve my multi-tasking skills. During my shifts, I am required to not only attend to guests, but also complete a checklist of tasks. These tasks consist of reviewing a variety of reports that help us and our departments keep track of our guests and the hotel's finances. Overall, I have truly enjoyed my internship and will be joining the Hilton team as a full-time employee