Fahmi Rahman Email and Phone Number

• Increase 50% effectiveness in near-real time monitoring by installing ELK stack and integrated with existing services.• Added regression test during smoke testing, increasing 10% more success of deployment.• Managing projects through deployment stage to production and supporting boring documentation when needed.• Increase 10% easiness by creating monitoring script to email for backup status.• Increase 10% effectiveness by creating script to sync between mysql and postgresql database during product migration project to avoid post-migration transactions status ambiguous.• Mastering calmness during resolving incidents while keeping business perspective.• Coffee maker – ensuring body fully caffeinated with starling beans with 14nm particles.

• End to end daily campaign management using MCCM (Multi Channel Campaign Management) product, such as upsell, cross sell, and retention• Handling big data relationship on Oracle database and campaign platform• involve, escalate and communicate with other teams related to campaign platform in a timely and clear manner• Innovate and be able to find new ways or workaround of optimizing processes internally in order to improve campaign performance and customer experience• Increase of ARPU subscriber by providing solution analyze campaign criteria• Generate reports and be able to monitor important campaign performance metrics• Manage and arrange campaign schedule and preparation segmentation campaign• Reconciliation data pre-campaign and post-campaign• Monitor and identify anomalies or patterns at an early stage in order to prevent them from escalating• Plan design monitoring system for current system and analysis risk to ensure operations are not affected• Follow up issues internally in order to assure that SLAs are fulfilled

• Technical Operational Vulnerability Assessment. Manage periodic regular and when to release VA IP, Web, and Source Code at PT Telekomunikasi Selular (IT Security)• DAST – Automated IP, and Web app vulnerability scanning using Rapid7 Nexpose, Nessus, and Metasploit• SAST – Automated Static Code vulnerability scanning using Fortify• Performed risk and vulnerability assessments and provided results and recommendations to senior management.• Counseled senior-level management on current privacy and security trends and recommendations to mitigate risk.• Reporting weekly of project information summary activity, problem and changes

• Support Project Upgrade Amdocs Online Charging System (OCS) Billing to new version to Turbo Charging (TC) Billing platform.• Perform as Consultant, Provide solving integration problem for surrounding system during Billing Migration at PT Telekomunikasi Selular (Billing)• Managing internal/external tickets tracker to track any changes and/or incident on systemKeep SLA reliable and severity time to solve the problem occurred in maintenance• Wrap up Amdocs Billing Charging delivery documents• Report to customer for system performance included all network element and serviceAssisting L2 to recommend solution for any incident/changes• Assisting and working closely with 3rd party vendor to escalate vendors application problem and find best solution• System Administration of Windows & Unix Servers Support• Prepared variety of different written communications, reports and documents.• Reporting weekly of site information summary activity, problem and network changes

Campaign Management Executions (Indosat Tbk., PT), Joint Operation with Convergys Team• Managing Technical Operations for daily campaign management activities including translating campaign description to campaign configurations, campaign executions, sizing whitelist, managed CMS server (Campaign Management System) at PT Indosat Ooredoo (CVM)• Conduct meeting with Indosat’s Customer Value Management (CVM) to study and analyze program workflow and outcomes to provide feedback for development, best practices and potential improvements• Managing System Administrator for daily health check operation of campaign servers and hands on installing and moving campaign servers until back into production phase

Develop E2E enterprise Hosting and VPS business using Cpanel, WHM and WHMCS technologies