- Responsible to address and resolve various shipment issues such as lost, damaged, missing or miss-route shipments or any other irregularities in the shipping process.- Collaborated closely with domestic and international cross-functional teams to escalate and resolve these issues, ensuring timely and effective solutions that met the needs of customers.

- Handled inbound, outbound calls, and inquires from customers via email.- Maintain customer satisfaction metrics.- Responsible to all operation activities such as arrange bookings, tracking shipment, arrange delivery based on customer’s request.- In-charge to handle TNT customers on transition process to FedEx Services such as socializing FedEx products, as well as guiding customers in using FedEx services.

- Assisted Ocean Import Team in creating, preparing, and completing shipping documents and customs documentation for Import FCL shipments.