-Conducted quality audits and root cause analysis to identify and resolve quality issues.-Developed and implemented quality assurance processes and procedures to improve the team and personal quality.-Conducted training sessions to improve understanding and adherence to quality standards.-Conducted data analysis using Excel and Google Sheets to identify trends and areas for improvement.-Worked with other teams to improve quality and resolve policy issues.-Collaborated with cross-functional teams to define and implement quality improvement initiatives.

-Conducted content reviews and assessments to ensure compliance with industry standards and government regulations.-Collaborated with cross-functional teams to develop and implement content regulation processes and procedures.-Provided feedback on content policy and procedure improvements.-Escalated and resolved content issues according to industry guidelines and government regulations.-Maintained documentation related to content policies and procedures.

-Reviewed and analyzed user-generated content to ensure compliance with company policies and guidelines.-Worked with cross-functional teams to improve content review processes and procedures.-Escalated and resolved content issues according to company policies and procedures.-Provided support to customers regarding content-related inquiries and issues.-Developed and maintained documentation related to content policies and procedures.