- Overseeing the smooth and efficient running of all aspects of the office.- Maintained the office database - retrieved and organized information for individual employees and clients.- Ensuring office expenditure is maintained within budgeted levels.- Scheduled and maintained complex calendars.Provide clerical assistance and ensure smooth running of the office.- Overseeing the payroll function to ensure it is complete, accurate and timely.- Anticipated potential problems & initiated corrective actions to avoid them.- Proofread correspondence for spelling, grammar, and layout, then made appropriate changes.

• Managed & assisted customer queries and/or complaints and overall customer experience.• Managed the floor and customer traffic (i.e. waiting and serving time).• In charge of branch ambiance and environment.• Maintenance of staff and branch records and logs (i.e. mail, drop box, attendance, etc.)• Assisted in the account opening process.

• Dealt with and assisted customers with queries and transactions.• Responsible for CBCs for cheques and other relevant transactions or requirements.• In charge of Floor Service Quality and general ambiance of the branch.• Maintenance of customer portfolio.• Maintaining records of inward/outward mail, drop boxes/complaints, attendance, etc.

• Worked in the Marketing department.• Made sales calls to solicit brand support for TCF Zakat Campaign 2012.• Carried out research on competitors’ marketing and promotional strategies.• Collected, compiled and organized data for the Competitors’ Report. • Senior volunteer for TCF Summer Camp 2012; managed volunteers and helped facilitate the students.