Fatima Abdullah Email & Phone Number

Richmond, Virginia, United States

It is my job to troubleshoot banking, account, and credit card issues for up to 150 customers per day. I build rapport with each client, then research their situations to resolve issues and provide details to explain the underlying cause. ▸ Provide compassionate care & advice to families of deceased account holders to close accounts ▸ Calculate rewards & adjust fees to ensure best outcomes for grieving families ▸ Resolve credit bureau disputes & estate handling, frequently exceeding daily goals by 100% ▸ Rank as top 5% of team members based on schedule adherence and strong ratings

Richmond, Virginia, United States

To help clients achieve their financial goals, I met individually to discuss and plan for specific objectives. ▸ Resolved account problems or discrepancies to boost customer satisfaction ▸ Met with up to 80 clients per day and generated custom proposals based on personal goals

Glen Allen, Virginia, United States

I set up meetings with prospective clients to guide them through the insurance process with the goal of growing business while meeting clients' financial goals. ▸ Processed applications, payments, endorsements, corrections, & cancellations with total accuracy

Southfield, Michigan, United States

I strategized to increase revenue and decrease costs while always keeping customer satisfaction the top priority. I trained my team to provide the best possible customer service while catering to each individual's needs. ▸ Boosted weekly revenue by 17% ▸ Updated pricing in computer systems for daily specials and promotions