Faisal Chowdhury Email & Phone Number

Chafford Hundred, England, Gb

London, England, United Kingdom

• Lead operational effectiveness of IT Services to ensure the highest levels of system availability.• Develop and maintain understanding of third party, security requirements, standards and future direction.• Ensure the end user compute estate is developed and maintained to the required level.• Manage the deliver appropriate services in line with agreed service level targets.• Provide relevant MIS reports on performance, recommending solutions for business requirements• Lead continuous improvement programme for IT Services and end user compute estate.• Prioritise multiple and conflicting work streams and own the resource planning schedule.• Provide technical leadership to manage multiple high-priority, simultaneous digital projects.• Liaise with suppliers on resolution of reported faults, implementing updates, products and to advise IT Services of vendor roadmaps.• Analyse reported incidents, including trending, reporting and problem resolution• Technical mentoring and guidance of junior engineers.

London, England, United Kingdom

• Key project resource for the team reporting back to the project manager• highly motivated M365 and IT Support Lead• Implement data governance policies on Office 365 (M365) for Exchange online, Teams and SharePoint• Design and Implement DLP policies on M365 to protect organisation’s data• Collaborate with cross-functional-departments to streamline processes and communication• Script to monitor unauthorised changes using Jenkins build pipelines integrated with IBM UCD and TFS • Script templates for Windows server provisioning on VMWare and Microsoft Hyper-V as per need

London, England, United Kingdom

• Key Infrastructure project resource for the team and reporting back to project manager• Provision Windows Server, desktop OS to support business critical applications and upgrades• Ensuring OS are securely configured; software updates and anti-virus are deployed• Multi-site systems administration and project implementation• Navigate planned implementation/changes of disruptive tasks through weekly CAB• Migrated over 2000 users from 3 different sites to Office 365• Serving as 2nd and 3rd line support, and delegate remaining tickets within the team• SME for all MDM matters on JAMF, Azure Intune and SCCM, with over 5000 multi-site end points• Created 50+ PowerShell scripts for Platform Ops to manage and automate regular tasks• Highlighting areas that are failing to meet SLAs and KPIs and providing mitigating actions• Mentor new hires, develop & present training, partner with development teams on complex issues• Maintain documentation of all changes/enhancements and keeping runbooks up to date

Dhaka

• Managed development and implemented integrated Accounting System named ‘FinOnline’ for 24 clients• Introduced consolidated management dashboard to track progress & anomalies for on-going projects• Managed ‘Procure to Pay’ automation project for over 20 clients improving TAT by 500%• Lead a campaign converting CAPEX to OPEX reducing cost of ownership by 30% over 5 years• Mentor team members to meet KPIs and attain development roadmap to ensure carrier growth• Managed teams developing, integrating, and implementing KYC application for 16 Banks• Managed team shipping features of a multi-country SaaS solution named ‘ShipmentOnline’• Managed BPO project for IT service delivery saving cost for 1000 man-hours/quarter• Increase development Velocity and shortened feature shipping time by almost 200%• Managed project to virtualise servers to minimise Datacentre footprint by 80%• Managed project to implement paperless office solution across 5 countries• Planned and managed budgets and resources from inception to Go-Live

Colloid Tower (Level - 7), 206/A Tejgaon I/A, Dhaka, Bangladesh

• Designed and lead continuous development organization’s ‘cloud-first’ strategy• Automated 58 internal processes using BPMN software• Implemented new Cost Of Sales calculation methods for highly technical projects• Developed and Implemented Credit Monitoring System, shortening collection time by 40%• Implemented consolidated MIS dashboard with Apache Superset, showing KPIs in real-time• Develop, Recommend & Maintain policy guidelines and subsequent changes

Dhaka, Bangladesh

• Implemented solution for a paperless office• Introduced management dashboard showing progress of on-going projects• Implemented multi company GL reconciliation for monthly Accounts closing• Implemented paperless office using cloud Document Management System on AWS EKS, S3 and Glacier• Lead Office 365 cloud migration saving 30m BDT over 3 years

Dhaka, Bangladesh

• Virtualised servers to minimise footprint by 80%• Outsourced end user support to save cost of 1000 man hours• Automated procure to pay processes for 43 business units• Implemented GAL isolation for over 40 companies using single Exchange Server• Develop and execute disaster procedures, and maintain data backups

Bangladesh

• Manage & implement Medium scale IT Projects• Application & Database Server Installation, Configuration, Administration with DR plan• Analyse Business requirements, design work flows & implement business process• Resolving problems, identifying trends, designing system infrastructure, determining system improvements and implementing change.• Preparing annual budgets, scheduling expenditures, analyzing variances and initiatecorrective actions.

Dhaka, Bangladesh

• Coordinate with vendors to implement business solutions• Deliver small scale IT solution to real business problems• Manage hardware and software inventory• Monitor user activity and manage access roles through Active Directory• Automate patch & update through Windows Server Update Services (WSUS)

Dhaka, Bangladesh

• Provide IT support to end-user• Maintain hardware and software inventory• Monitor internet usage and escalate anomalies• Ensure information security measures are in place as per policy guidelines

Dhaka, Bangladesh

Functional Reporting : Regional Manager, IT (Asia Pacific)Line reporting : Regional Manager, Sales (BNM&M)• Provide support to end users• Conduct training based on prior needs analysis• Provide Service Availability monthly report (UP and Downtime) as per SLA• Maintain IBM Domino Directory & Mail Server• Maintain corporate Anti-virus Trendmicro Officescan. Manage IT security & Firewall.