Fadi Ibrahim, Agile Practitioner, Prince2® Practitioner, Change Practitioner Email & Phone Number

Auckland, Nz

Auckland, New Zealand

Senior Delivery Leadership role focused on strategy execution, leading & managing the delivery pipeline of 6 Portfolios & Programs across wide range of technologies:o ERP & CRM Rollout- Customer facing (SAP, Salesforce, Microsoft Dynamics)o Digital Workflow & Automation / SaaS - Customer facingo Cloud & IT- Customer facingo Cyber Security- Customer facingo Hybrid workplace- Customer facingo Digital Transformation for the entire Enterprise business-… Show more Senior Delivery Leadership role focused on strategy execution, leading & managing the delivery pipeline of 6 Portfolios & Programs across wide range of technologies:o ERP & CRM Rollout- Customer facing (SAP, Salesforce, Microsoft Dynamics)o Digital Workflow & Automation / SaaS - Customer facingo Cloud & IT- Customer facingo Cyber Security- Customer facingo Hybrid workplace- Customer facingo Digital Transformation for the entire Enterprise business- InternalResponsibilities & Highlights• Spearhead a portfolio of digital transformation initiatives, driving the adoption of cutting-edge technologies and modernizing business processes to enhance operational efficiency and customer engagement. • Engage with C-suite executives, business leaders, and external partners to secure buy-in, facilitate communication, and ensure alignment on program goals and outcomes.• Champion the digital transformation agenda, aligning IT investments with business goals, and advocating for the strategic use of technology to create competitive advantages and unlock new business opportunities.• Collaborate with cross-functional teams to define program objectives, deliverables, and success metrics, ensuring alignment with organizational vision and stakeholder expectations.• Orchestrate the delivery of Portfolios, Programs and initiatives across Ricoh Trans-Tasman for all clients• Provides robust program status reports (progress, risk, issues, dependencies, budget, benefits, variations, velocity, resourcing) • Report program and change progress to Program Sponsors, Steering Committee & Board of Directors • Optimize resource allocation and budget management to maximize ROI, ensuring programs are delivered on time, within scope, and within budget.• Develop and drive key performance indicators (KPIs) to measure program success, leveraging data analytics to inform decision-making and drive continuous improvement. Show less

Auckland, New Zealand

• Managed end-to-end delivery of large scale concurrent projects, through application of effective project management standard methodology with respect to time, cost, benefits, scope, human resources, risk, stakeholders and quality. • Developed resource and implementation plan. Managed project monitoring and execution till closure and handover to operation team and ensured relevant documentations are properly handed over.• Tracked projects budget execution, financial profit & loss… Show more • Managed end-to-end delivery of large scale concurrent projects, through application of effective project management standard methodology with respect to time, cost, benefits, scope, human resources, risk, stakeholders and quality. • Developed resource and implementation plan. Managed project monitoring and execution till closure and handover to operation team and ensured relevant documentations are properly handed over.• Tracked projects budget execution, financial profit & loss KPI.• Managed project risks and mitigation plans and ensured business decisions are made in consistence with departmental plans & roadmaps.• Conducted daily delivery resource management activities including service volume forecast and delivery resource requirement forecast, planning, scheduling, coordination, coaching and performance evaluation. • Managed change control procedures and ensured that project deliverables are delivered within the agreed tolerances of cost, time and resource plan. • Identified, developed and deployed key business organizational policies and processes to improve efficiency across the PMO department. Show less

• Managed end-to-end delivery of large scale concurrent projects, through application of effective project management standard methodology with respect to time, cost, scope, human resources, risk, stakeholders and quality. • Developed resource and implementation plan. Managed project monitoring and execution till closure and handover to operation team and ensure relevant documentations are properly handed over.• Tracked projects budget execution, financial profit & loss… Show more • Managed end-to-end delivery of large scale concurrent projects, through application of effective project management standard methodology with respect to time, cost, scope, human resources, risk, stakeholders and quality. • Developed resource and implementation plan. Managed project monitoring and execution till closure and handover to operation team and ensure relevant documentations are properly handed over.• Tracked projects budget execution, financial profit & loss KPI.• Managed project risks and mitigation plans and ensured business decisions are made in consistence with departmental plans & roadmaps.• Conducted daily delivery resource management activities including service volume forecast and delivery resource requirement forecast, planning, coordination, coaching and performance evaluation. • Managed change control procedures and ensured that project deliverables are delivered within the agreed tolerances of cost, time and resource plan. • Identified, developed and deployed key business organizational policies and processes to improve efficiency across the PMO department. • Drove the SLA operational relationship with customer. Demonstrated a clear understanding of their business and ensured visibility and response with respect to SLA timeframe.• Represented customer’s service and contracts through Operational documentation, fault situations, Change Management and SLAs. Act as the escalation point 24 x 7.• Drove Service Improvement Initiatives to enhance processes, operating way and the overall client engagement. Show less

• Managed end-to-end delivery of large scale concurrent projects, through application of effective project management standard methodology with respect to time, cost, scope, human resources, risk, stakeholders and quality. • Developed resource and implementation plan. Managed project monitoring and execution till closure and handover to operation team and ensure relevant documentations are properly handed over.• Tracked projects budget execution, financial profit & loss… Show more • Managed end-to-end delivery of large scale concurrent projects, through application of effective project management standard methodology with respect to time, cost, scope, human resources, risk, stakeholders and quality. • Developed resource and implementation plan. Managed project monitoring and execution till closure and handover to operation team and ensure relevant documentations are properly handed over.• Tracked projects budget execution, financial profit & loss KPI.• Managed project risks and mitigation plans and ensured business decisions are made in consistence with departmental plans & roadmaps.• Conducted daily delivery resource management activities including service volume forecast and delivery resource requirement forecast, planning, coordination, coaching and performance evaluation. • Managed change control procedures and ensured that project deliverables are delivered within the agreed tolerances of cost, time and resource plan. • Identified, developed and deployed key business organizational policies and processes to improve efficiency across the PMO department. Show less

Responsibilities:• Design, deploy, operate, and manage maintenance, availability, licenses and optimization of Core Network elements (CS, PS, HLR, STP, OSS). • Manage the integration with IP Gateways, Voice Mail over the MPLS network, BSS, Transmission and PBX. • Participate in preparing the Network plan for the year according to local requirements, in collaboration with the local and regional Service Delivery management and the regional Network product Managers vision.

Responsibilities:• Initiated the IT/Telecom career with this IT & Telecom operator as core network Engineer (Apr 2007) • Progressed as a senior core network engineer (Apr 2009).• Reported to the Technical Manager as an individual contributor to the core network (MSC, HLR, STP, OSS) daily operation and maintenance activities and support for trouble tickets with suppliers & vendors.• Participated in the development of local Network budgets and ensured its preparation on time in… Show more Responsibilities:• Initiated the IT/Telecom career with this IT & Telecom operator as core network Engineer (Apr 2007) • Progressed as a senior core network engineer (Apr 2009).• Reported to the Technical Manager as an individual contributor to the core network (MSC, HLR, STP, OSS) daily operation and maintenance activities and support for trouble tickets with suppliers & vendors.• Participated in the development of local Network budgets and ensured its preparation on time in collaboration with departments Managers. • Supported implementation and testing of disaster Recovery Plan (DRP) according to the yearly Plan. Show less

Leading Through Influence

Master, Mis ( Management Of Information Systems), 3.5/4

Activities and Societies: Conducted a research about the emergence of a third mobile telecom operator, impact on market and user.

Bachelor, Engineering Of Telecommunication & Electronics

Master Degree in Management Information Systems GPA(85.7%), Bachelor Degree in Telecommunication & Electronics Engineering

Emotional Intelligence For Exceptional Leadership

Business Strategy Planning