Mohd Faidh Mohamed Razaly Email & Phone Number

Cyberjaya, Selangor, Malaysia

-Assist with technical support related to digital signatures for MyTrust 365 products.-Assist with technical support related to digital certificate issues for Ecourt, Quest3+ and other projects.-Prepare and deliver basic product training to users.

Kota Bharu, Kelantan, Malaysia

• Installing routers and upgrading the internet in government departments and agencies.• Perform system testing and UAT for the mygovnet line.• Troubleshoot and monitoring network access to ensure the smooth flow of data acrossthe network.• Update and record into database

Cyberjaya, Selangor, Malaysia

• Assist support team troubleshooting issues such as errors received from users / help desks.• Record server IP list and update if any changes.• Heat Mapping/Performance Test/Install AP Switch.• Help Onsite Application users when needed• Create, review, and update project documents.• Data entry of project tender• Check and formatting document• Perform other tasks as directed.

Cyberjaya, Selangor, Malaysia

• Assist user by phone / email (service desk)• Help onsite application, training and clinic.• Update the records in the ManageEngine Service Provider (MSP) system aftersolving digital certificate problems.

Cyberjaya, Selangor, Malaysia

• Assist users with Digital Certificate (token) issues.• Assist users in terms of application, revocation, activation, and more.• Check for damaged or problematic digital token certificates, record into the system.• To ensure all the process, complete, deliver within 3 days from the Notice of Commerce (NTC) date• Develop and update documents such as Standard Operating Procedure (SOP)• Document the complaint form in the file provided.

Cyberjaya, Selangor, Malaysia

• Information verification – compile, sort and verify the accuracy of data before process and delivery the package• Enter the verified information into the application systems in an accurate manner• Conduct a proper quality checking and testing before the goods ready to be delivered• Assist Customer Support Centre by providing the 2nd level support for technical issues, error and other related problems• Record, compile and maintain logs for package delivery and return package received on daily basis• To ensure all the process, complete, deliver within 3 days from the Notice of Commerce (NTC) date• Develop and update documents such as Standard Operating Procedure (SOP)

Cyberjaya, Selangor, Malaysia

• Check the expiry date, managing the application has expired, the application is incomplete and problematic, and applications that have not expired• Data entry into the system and update• Help problem users via calls, emails, and dealing with consumers.• Maintain the system, analysis the application, and make daily report

Kota Bharu, Kelantan, Malaysia

• Registration of new customers home phone and streamyx• Check status and update customer records• Monitoring of all customer records using system• Create report and save it in a database• Provide customer service support• Make the sale and promotion streamyx

Executive Diploma, Computer Networks And Applications

Diploma, Computer Science (Information Technology)

Mlvk Certificate Level 3, Computer System Technician