Mohd Faidh Mohamed Razaly Email & Phone Number

Cyberjaya, Selangor, Malaysia

-Assist with technical support related to digital signatures for MyTrust 365 products.-Assist with technical support related to digital certificate issues for Ecourt, Quest3+ and other projects.-Prepare and deliver basic product training to users.

Kota Bharu, Kelantan, Malaysia

• Installing routers and upgrading the internet in government departments and agencies.
• Perform system testing and UAT for the mygovnet line.
• Troubleshoot and monitoring network access to ensure the smooth flow of data acrossthe network.
• Update and record into database

Cyberjaya, Selangor, Malaysia

• Assist support team troubleshooting issues such as errors received from users / help desks.
• Record server IP list and update if any changes.
• Heat Mapping/Performance Test/Install AP Switch.
• Help Onsite Application users when needed
• Create, review, and update project documents.
• Data entry of project tender

Cyberjaya, Selangor, Malaysia

• Assist user by phone / email (service desk)
• Help onsite application, training and clinic.
• Update the records in the ManageEngine Service Provider (MSP) system aftersolving digital certificate problems.

Cyberjaya, Selangor, Malaysia

• Assist users with Digital Certificate (token) issues.
• Assist users in terms of application, revocation, activation, and more.
• Check for damaged or problematic digital token certificates, record into the system.
• To ensure all the process, complete, deliver within 3 days from the Notice of Commerce (NTC) date
• Develop and update documents such as Standard Operating Procedure (SOP)
• Document the complaint form in the file provided.

Cyberjaya, Selangor, Malaysia

• Information verification – compile, sort and verify the accuracy of data before process and delivery the package
• Enter the verified information into the application systems in an accurate manner
• Conduct a proper quality checking and testing before the goods ready to be delivered
• Assist Customer Support Centre by providing the 2nd level support for technical issues, error and other related problems
• Record, compile and maintain logs for package delivery and return package received on daily basis
• To ensure all the process, complete, deliver within 3 days from the Notice of Commerce (NTC) date

Cyberjaya, Selangor, Malaysia

• Check the expiry date, managing the application has expired, the application is incomplete and problematic, and applications that have not expired
• Data entry into the system and update
• Help problem users via calls, emails, and dealing with consumers.
• Maintain the system, analysis the application, and make daily report

Kota Bharu, Kelantan, Malaysia

• Registration of new customers home phone and streamyx
• Check status and update customer records
• Monitoring of all customer records using system
• Create report and save it in a database
• Provide customer service support
• Make the sale and promotion streamyx

Executive Diploma, Computer Networks And Applications

Diploma, Computer Science (Information Technology)

Mlvk Certificate Level 3, Computer System Technician