Faik Efe Küçük Email and Phone Number

Amazon Solutions Department, Search Engine Optimization Team

Amazon Solutions Department, Reimbursement Team

-Worked as Technical Support Advisor-Answering questions about products and services and providing world-class customer service, troubleshooting, and technical support.-Supporting to customer about their problems.-Helping fix technical issues, but also providing an incredible customer experience.-Engaging effortlessly, explaining step by step solutions with patience and an approach tailored to each individual customer. -Supporting customers via phone.-Passion for customer service and ownership of the customer experience including comprehensive issue resolution.In the experience; %90 customer Satisfaction, %70 issue resolution

1) Head for Project Department, planned and realized 472 experiences for international students to volunteer at İzmir, Turkey on 2018. 2) Finished term as globally on first place with 472 exchanges and awarded with 2 awards according to realizing the most number of exchanges with quality and customer satisfaction.-AIESEC Turkey National Projects Exellence Award-AIESEC Europe Regional Projects Exellence Award3) Lead 10 different project team leaders and over 75+ members to manage projects. 4) Made sales and PR activities for projects to municipalities, NGOs, companies and schools.5) Created sponsorship and sales packages to fund raise.6) Worked with AIESEC Turkey national project team to clarify direction of an international product in Izmir, Aydın and Manisa.

Agreed with Local Municipality of Karşıyaka to perform a free of charge English Summer Camp to teach English to children ages between 8-14. Summer Camp has been organized under my leadership, I have managed 7 team members and 77 international volunteers from 23 different country in order to deliver English educations for 6 weeks. Fund raising, team management, cooprate sales and public speaking are the most develop skills for this period of experience.