As the first contact for our patients, the Call Center representative sets the tone for a positive experience. Exhibits empathy, courtesy, competence, efficiency and care. Ensures confidentiality of medical records&releases medical information following established Clinic policies and procedures.Essential Functions:Schedules all appointments &/or procedures following established scheduling guidelines.Uses multiple systems to fulfill patient requests.Uses UCB/ACD phone systems for scheduling/updating pertinent patient information.Verifies& updates patient information (address, telephone number, insurance,etc.) according to standard work documentation.Documents patient information in the electronic health record (EPIC) following standard work guidelines.Registers new patients according to standard work documentation.Advises patients of their responsibilities regarding insurance and referral information.Actively works Epic patient work queues &scheduling reports assigned to departmentProcesses failed appointments according to standard work documentation.Has knowledge of all satellites&their locations to aid in directing patients Knowledge, Skills, Abilities:Exhibits a voice tone that leaves the impression with the patient of confidence, knowledge&professionalism.Staff committed to continuous personal performance improvement in addition to looking for opportunities to make processes work better for the patient.Written communications skills are professional with proper spelling, grammar, and punctuation Effective listening skills. Proficient in Microsoft Office Suite.Able to speak succinctly and articulately with a moderate pace and volume with no usage of slang or jargon.All calls answered with a positive & greeting @ answer, request for information as well as transferring all calls.Able to handle stressful situations in calm& professional manner. Able to adapt to short-notice changes in procedures/processes/policies.Ability to use&navigate current computer programs.

The Cast Member’s primary responsibility is to ensure our Guests have “The Best Retail Experience in the World”. This is done by engaging and providing Guests with an Entertaining and Magical experience. This is a full time, non-exempt role.Performs scripted and non-scripted events for GuestsSupports Disney Store Mission, “Creating Magical Moments for Guests of all Ages”Connects with Guests by asking open-ended questions to assess Guest needs and make appropriate suggestionsContributes to a high energy, fast paced environment that provides Guests with an entertaining, fun and dynamic experienceAssists Guests in finding solutions that best meet their needs while leveraging all available resources including Disneystore.comConsistently treats all Guests and Cast Members with respect and contributes to a positive work environmentTakes a proactive role in maintaining Disney brand standards in Guest engagement, visual and housekeepingPerforms cash wrap and mobile POS duties in an efficient and timely manner while maintaining a high level of Guest ServiceParticipates in the processing of shipment, replenishment of the sales floor, and additional operational tasks based on the needs of the businessUpholds all company policies as outlined in the Standard Operating Procedures, Employee Policy Manual and Code of Business ConductPromotes and maintains a safe working and shopping environmentEngages children at their level allowing them to become part of the storyTakes a proactive role in maintaining Disney brand standards in Guest engagement, visual standards and housekeepingDrives Store results by suggesting additional items to Guests to meet their needsAbility to demonstrate strong Guest-focused engagement on and off the sales floorDemonstrated success working as a member of a teamAbility to receive feedback and take action when appropriateMust maintain a professional appearance and meet Disney Store grooming guidelines

I have always been involved in my kids schools. I help where needed. The teachers may need papers copied, cut, organize or a warm body in the class room helping out. I have run the book fair,and yearbook class page, I have been room mom, and Art master mom. Chaperon on many field trips and dances.

Respite Care• Personal Care Service for the elderly and disabled offering companionship & Respite Care • Personal care and home maker services including o Remove clutter o Assist with mobility and emergency evacuationso Mobilize and transfer non ambulatory patientso Prepare all meals and feed patients as needed per client preferenceso Assist with dressing, personal hygiene and bathing as needed o Medicate as prescribed by physician, (ointments, pills, etc…)o Clean entire living areas as needed. o Shopping for clients, making sure to keep hygienic inventories full o Transport clients to appointments and shoppingo Washing clothing and linens o Assist with communication, phone, answering machines and access to telephones

Personal Care Service• Personal care• Companionship• Respite Care Homemaker Services• Chores• Errands• Laundry• Meals and Shopping

Functional PurposeCases, delivers, and collects mail along a prescribed rural route using a vehicle; provides customers on the route with avariety of services.DUTIES AND RESPONSIBILITIES1. Sorts mail in delivery sequence for the assigned route.2. Receives and signs for accountable mail.3. Loads mail in vehicle.4. Delivers mail to customers along a prescribed route and on a regular schedule by a vehicle; collects monies and receiptsfor accountable mail; picks up mail from customers' roadside boxes.5. Sells stamps, stamped paper and money orders; accepts C.O.D., registered, certified, and insured mail and parcel post;furnishes routine information concerning postal matters and provides requested forms to customer.6. Returns mail collected, undeliverable mail, and submits monies and receipts to post office.7. Prepares mail for forwarding amd maintains records of change of address information.8. Prepares a daily trip report and maintains a list of the customers on the route.9. Conducts special surveys when required.10. Maintains an inventory of stamps and stamped paper as needed to provide service to customers on the route.11. Provides for mail security at all times.

Stock floor shelves neatly and accurately. Work in the back room unloading delivery trucks using the proper equipment.Update store displays and shelves as necessary. Check signs and labels for accuracy. Maintain a clean, great-looking store.Work alone or with a team as needed to complete tasks quickly and accurately. Use excellent organizational and time-management skills.

Office work included Calling customers , Faxing flyer's, copying, and mailing. Warehouse work included Cashier, Helping costumers find the items they need , and restocking.

Cleaning 6 restrooms, 5 work areas, 1 lounge.