Operations Associate
Controlled resources and utilized assets to achieve qualitative and quantitative targets. Kept accurate records to document customer service actions and discussions. Introduced higher standards for customer service and increased efficiency by streamlining operations. Reviewed repeated issues within operations and business management to solve problems and improve company outcomes. Developed service procedures, policies and standards. learned battery management and co-ordinated with supply chain team to ensure that customer needs are met by providing timely and accurate information, resolving issues, and managing returns and exchanges. Collaborated with franchise owners to educate them about the replacement and requisition tickets and the process. Created reports of the batteries to enhance visibility and tracking.
