Chris Fairfield Email & Phone Number

Long Hanborough, England, United Kingdom

Long Hanborough

• IT helpdesk assistant Worked alongside IT Manager covering the following tasks:
• EquipmentCCTV Maintenance - Help to install, configure and operate new CCTV equipment,Laptop Maintenance - Troubleshoot all Tier 1 issues- Format and configure old machines for use- Format and dispose of laptops no.
• Equipment Disposal - Safely dispose of all unwanted equipment,
• RISK AssessmentsFire RISK Assessment - Created and carried out the FRA- Followed up any issues arising from FRA.
• NetworkingInfrastructure - Situating and connecting floor boxes- Tracing ethernet cables from equipment to the rack cabinet- Rack cabinet maintenance incl, Cable management, re-seating switches, routers, UPS, Virtual.
• HelpdeskBeing first point of contact for colleagues with general PC issues. Covers Lenovo (Windows) and Apple Macbook.Customer Service Assistant:

Germany

• Manager of 5 Civilians and 5 military personnel.
• Coordinated the delivery and distribution of secured mail around Germany and also to Belgium.
• Dealt with all customer care issues including a missing parcel issue which was resolved.
• Liaised with local outside agencies ensuring all processes and customs paperwork were correct so there was no delay to the secured mail.
• Ensured all staff had complete all mandatory training ensuring all health and safety guidelines were adhered to.

London, United Kingdom

• Worked alongside KPMG to deliver a hard billing model.
• Successfully designed and implemented a management tool which allowed the monitoring of KPIs, increased efficiency and saved time. Including a billing module which allowed the start of ‘Soft Billing’.
• Established a process for slim lining the communication between departments. Creating a bridge between departments and ensuring all equipment was correctly and timely moved.
• Reviewed and updated the method of taking orders from customers. Streamlining the process, saving time and improving efficiency.
• Created a system for recording and monitoring annual leave, to enable management to easily maintain records and stats pertaining to leave.
• Planned and carried out urgent request to move Operationally vital equipment, within a very short timeframe ensuring an Operational flight was not delayed.

London, United Kingdom

• Carried out security duties
• Ensuring safety of spectators

Northern Ireland