Chris Fairfield Email & Phone Number

Long Hanborough, England, United Kingdom

Long Hanborough

IT helpdesk assistant Worked alongside IT Manager covering the following tasks:• EquipmentCCTV Maintenance - Help to install, configure and operate new CCTV equipment,Laptop Maintenance - Troubleshoot all Tier 1 issues- Format and configure old machines for use- Format and dispose of laptops no longer required.- Catalogue all laptops, including specifications, OS and Warranties- Create and curate a spreadsheet to record all equipment information.• Equipment Disposal - Safely dispose of all unwanted equipment,• RISK AssessmentsFire RISK Assessment - Created and carried out the FRA- Followed up any issues arising from FRA.• NetworkingInfrastructure - Situating and connecting floor boxes- Tracing ethernet cables from equipment to the rack cabinet- Rack cabinet maintenance incl, Cable management, re-seating switches, routers, UPS, Virtual machines.• HelpdeskBeing first point of contact for colleagues with general PC issues. Covers Lenovo (Windows) and Apple Macbook.Customer Service Assistant :• Created and deployed a Paperless Process to improve efficiency and work flow accountability, allowing Working from home to be implemented with no issues when the epidemic hit.• Co-wrote instructions and information regarding COVID procedures. • Dealt with customer issues including download and installation issues and general enquiries.• Maintained and updated internal Twiki page including reformatting and creation of other department’s pages.• Entered and checked customers’ orders and dealt with an issues arising including contracts.• Organised inventory and stock with a system to improve efficiency and ease of use.• Created guides and training guides for multiple subjects including use of Applications and workflows.• Data entry of customer details into local database.

Germany

• Manager of 5 Civilians and 5 military personnel.• Coordinated the delivery and distribution of secured mail around Germany and also to Belgium.• Dealt with all customer care issues including a missing parcel issue which was resolved.• Liaised with local outside agencies ensuring all processes and customs paperwork were correct so there was no delay to the secured mail.• Ensured all staff had complete all mandatory training ensuring all health and safety guidelines were adhered to.

London, United Kingdom

• Worked alongside KPMG to deliver a hard billing model. • Successfully designed and implemented a management tool which allowed the monitoring of KPIs, increased efficiency and saved time. Including a billing module which allowed the start of ‘Soft Billing’.• Established a process for slim lining the communication between departments. Creating a bridge between departments and ensuring all equipment was correctly and timely moved.• Reviewed and updated the method of taking orders from customers. Streamlining the process, saving time and improving efficiency.• Created a system for recording and monitoring annual leave, to enable management to easily maintain records and stats pertaining to leave. • Planned and carried out urgent request to move Operationally vital equipment, within a very short timeframe ensuring an Operational flight was not delayed. • Ensured all security measures were adhered to and remained extant for the movement of classified material. • Conducted personal movements of classified material.• Liaised with local and foreign outside agencies ensuring all processes and customs paperwork were correct so there was no delay to the classified mail or any breaches of the Geneva Convention.• Managed 35 Civilians jobs and tasking’s including all training.

London, United Kingdom

• Carried out security duties • Ensuring safety of spectators

Northern Ireland