Faisal A. Email & Phone Number

Singapore

- Advising, coaching, and supporting local Technical Solutions team members to develop their capabilities and complete their individual growth goals- Identifying root causes of technical issues, identifying the right team and collaborating with stallholders to solve complex issues- Taking ownership of escalations and highly technical problem solving- Taking part in the recruitment process to hire new team members- Conducting performance reviews for team members- Getting on calls with clients and publishers to help solve their technical issues

Singapore

Working in a very high traffic environment with low latencies constraints. Both Web and mobile complexity, offering a similar user experience on a wide range of contexts (device, OS, browser, etc.). Computing Large datasets in near real time (auction resolution) and even greater volumes for analytics use cases.I work in the Singapore office responsible for qualifying, integrating, and maintaining accounts for the largest media companies. I work with different stakeholders within the company including members of the publisher and ad operation teams.My role includes but not limited to:> Building customised ad tags for media companies> Maintain a deep level of understanding of the products from a technical perspective and being a consultant to the team> Manage and coordinate major client integrations to deliver video ads at scale> Develop innovative solutions as well as troubleshooting client-side code and analysing results> Assist clients in the integration and adoption of features to help ensure long-term success of campaigns> Define issues and troubleshooting problems and effectively communicate with the tech HQ> Helping product team to define needs and innovations for their office> Present, explain and train operations teams about our news productsTechnology that drives the innovation:- DSP & SSP technology- Header bidding ( pbjs, openwrap )- Programmatic- VAST- Safeframes- GrapeshotWorking with the following tools:- MySQL- BigQuery- Sumologic- Metamarket- Chartio- Jira- Confluence

Singapore

- Managed complex technical integrations, which require, for instance, integrating to clients APIs in order to fetch data frequently- Supports Technical Support Specialists with tasks that require custom configuration and access that only TSE will have- Build custom reports for clients, by fetching data from API and deliver it as requested- Build inhouse apps & automation tools to improve and automate TSS work and allow them to perform their work easier- Hands on integration for new in-app clients- Work closely with MMP to integrate and provide linkage between client and RTB

Singapore

Perform technical support for APAC clients in the following fields:- management of all technical issues with regards to campaign launching and running process- supervision of the creation of advertising materials (dynamic ad banners)- technical integration between internal campaign emission system (RTB House) and client’s e-commerce platform- technical support for new and existing clients by phone and e-mail regarding all technical aspects of the campaigns- Working closely with account managers to deliver high standards of customer service- Monitor and analyze the effectiveness of campaigns- Propose optimization solutions for online programs- Other complicated technical integration issues.

Singapore

● Plan deployments of games and promotions, ensuring that i get from, and give to the team visibility on the deliverables needed for each deployment● Prepare, review and deploy the content to our screens (via proprietary Ksubaka campaign management tools)● Monitor and measure content performance and work with producers and analysts to make recommendations to improve key metrics● Maintain key planning resources such as game & promotion calendar, log, and asset repositories● Work with sales/accounts teams and sometimes clients to provide reports on content performance● Proven superhuman powers in planning, rolling out and managing a roadmap of tactical activities (game updates, in-game events, or marketing activities)● Having Strong analytical background with the ability to validate your tactics with data, and accept to change course when data disagrees● Experience with funnel optimization (acquiring, engaging, monetizing) and A/B testing● Communicate ideas and findings clearly and confidently to teammatesData Analaysis ( Splunk)● Look at our network from a business and field-operation perspective, to dive to the bottom of the data pit to surface back with insights, performance issues and usage patterns, and to coherently deliver these findings to the team.● Create and maintain performance dashboards and reports for internal / external use (account and operations teams / clients and partners)●Proactively mine the data for patterns and insights, and communicate findings to relevant teams●Coordinate with engineering and product teams the implementation of new data models● Build queries, join tables and organize dashboards in Splunk●Detect business/operations performance issues and work with the relevant teams to identify causes and improvements: - On the content (campaigns)- On the system (technical/operational issues)- On the network (performance by store, by category, etc)

Singapore

- Responsible for smooth implementation of digital products “PLAY” and “CONNECT” for clients. More specifically collaborate and work closely with digital sales team in assessing, strategizing, and implementing Digital Out-Of-Home (DOOH) solutions that addresses and resolves clients’ issues.- Work directly with the digital sales team - support them and clients in the activation of clients’ DOOH campaigns from start to finish.- Manage the content programming and scheduling using in-house data management system.- Assess, propose and implement creative DOOH solutions and special executions in accordance with clients’ needs and campaign objectives.- Develop the governance and operating standards and processes for DOOH that helps digital sales teams and the clients.- Guide and teach clients about the various technological solution methods, selection criteria and vendor trade-offs which they can apply to their campaigns.- Define and guide the digital sales team about the client operating model, operating standards, processes and lead time on special executions.- Work with the digital sales team to brainstorm and conceptualize innovative and feasible ideas for the respective executions.- Review and highlight potential technical challenges that may arise during the implementation of each respective campaign.- Make suitable recommendations that will help achieve the objectives.- Lead cross-functional implementation of all DOOHinitiatives, technologies and campaigns, together with theclients and their agencies.- Research, recommend and develop new approaches and techniques that enhance the usability and effectiveness of clients’ campaigns.- Guide and manage relationships and correspondences with all our digital partners, vendors, agencies, and other third parties.- Consistently review and recommend methods to improve clients’ experiences and internal work processes.- Participate in other marketing-led projects and initiatives whenever assigned.

Central Singapore

-Work Service Desk call logging system to respond to requests for assistance from international AIDA Super Users and Key Users, ensuring that they are dealt with in a pleasant, professional, and timely manner.-To deliver a high standard of technical, problem-solving support to international AIDA Super Users and Key Users.-To be the main contact for AIDA support issuesfor Clear Channel offices in Singapore, Australia and New Zealand.-Work together with the AIDA Support Team in Switzerland to co-support nine other Clear Channel Business Units in Europe.-To ensure that the Service Desk call logging system is updated to allow all issues and service requests are accurately logged, managed and tracked to resolution, as well as allowing status monitoring and problem reporting to be carried out effectively.-Work together with the AIDA Support Team in Switzerland to test new AIDA Software releases.-To participate in local (Singapore/Australia/New Zealand) implementation projects e.g. new AIDA modules as required.

Subordinate Courts Of Singapore

· Provide phone and on-site professional support and systemimplementation servicesProvide timely resolution of customerissues.· Ensure SLA & customers' satisfaction level met· Follow up, as well as, close all the incidents/issues/requests.· Prepare service request and following it through from start toend· Wrote and prepare script for service request, cron jobs andother automated functions.

Singapore

Bukit Timah

· Provide network administration to include LANtroubleshooting and resolution.· Manage the configuration and performance management ofall PC systems and telecommunications.· Maintains passwords, data integrity and file system securityfor the desktop environment.· Install, configure and maintain back-end and front-endsystems, as well as LAN and WAN connection at remote site.· Responsible for providing PC software and hardware networksupport for users.· Responsible for performing maintenance, configuring,installations, trouble shooting for PC's telephones andprinters. • Resolved Windows related issues, Internet Explorerissues and other PC software related issues.· Provided training for new employees and staff as required.· Done other duties as assigned.

Bachelor Of Computer Science, Digital Systems Security

Computer Science

Diploma, Engineering Informatics

Activities and Societies: Overseas Community Service Project (NYP-SIF YEP Laos PC & IT Training)Engineering Informatics