Chase Leadership Development Program

Chase Leadership Development Program

Supported the Capacity Planning Project under the Transformation Team. Tasked with creating a more accurate capacity model to address inefficiencies in both operator planning and resource allocation.• Created optimal paths in process observations to better manage time• Identified and documented process inhibitors per part• Logged time study data and analyzed against historical data• Proposed SAP standard hours updates based on findings• Presented findings of over 425 hours of time savings over the next fiscal year to management team

Coordinated and managed all aspects of incoming and outgoing shipments, including scheduling, tracking, and delivery. Prepared regular reports and presentations on operational performance and metrics.• Trained and lead team of Arrival and Departure clerks. Became resident expert of both TMS and eYMS software• Introduced new employee training program that cut training time for key positions by 50%• Liaison between internal FedEx hub operations and external hub, linehaul and logistics operations• Coordinated with third-party customers to maintain optimal daily and/or weekly inventory. Arranged customer supply/return loads as needed• Responsible for computing and analyzing On-Time-Service reports detailing late customers and presenting findings and opportunities for improvement to management. Communicated with customer service team and queried BI software to investigate and reconcile late or lost packages• Successfully managed daily queue of over 100 customer loads both inbound and outbound during peak months

Maintained daily communication between internal hub operations, external logistics team, contract carriers, and purchased carriers in order to adequately plan the movement of packages and trailers both inbound and outbound.• Coordinated arrival and dispatch legs for FedEx product using Trailer Management System (TMS) software• Completed inventory checks daily and reconciled any discrepancies• Monitored and planned outbound dispatches between FedEx hubs