Provided comprehensive administrative support to the General Manager by managing complex schedules, coordinating meetings, and handling correspondence. Ensured efficient communication between the General Manager, internal teams, and external stakeholders. Organized and maintained critical documents with accuracy and confidentiality. Prepared and reviewed reports, presentations, and essential documents to aid decision-making. Coordinated company events, meetings, and executive travel arrangements, overseeing all logistical details. Assisted in project management and strategic planning, aligning activities with organizational goals. Managed office supplies and equipment, and handled sensitive information with discretion, contributing to overall organizational effectiveness.

Drive sales of parts and accessories by proactively identifying and pursuing sales opportunities with new and existing customers.Demonstrate in-depth knowledge of parts and accessories, including their features, applications, and compatibility with various equipment model.Prepare accurate and competitive quotations based on customer requirements and market conditions. Negotiate pricing and terms to secure sales while maximizing profitability.Stay updated on industry trends, market conditions, and competitor activities to identify potential sales opportunities and adapt strategies accordingly.Process sales orders efficiently and ensure timely delivery of parts to customers.Provide exceptional customer service throughout the sales process, from initial inquiry to after-sales support. Address any issues or complaints promptly and strive to exceed customer expectations.Collaborate with marketing teams to develop and implement promotional campaigns, product launches, and sales initiatives aimed at driving parts sales and increasing market share.

Provided exceptional customer service to a diverse customer base via phone, email, and chat, consistently exceeding satisfaction targets.Resolved customer inquiries and complaints promptly and efficiently, achieving a first-call resolution rate of 95%.Utilized De-escalation techniques to calm frustrated customers and maintain a positive and professional demeanor.Proactively identified opportunities to improve customer experience, resulting in a 10% decrease in support tickets.Trained new customer service representatives on company policies, procedures, and best practices.

In my role as a Customer Support Representative, I managed both inbound and outbound customer calls, delivering prompt and accurate service. I efficiently resolved queries and escalations, consistently achieving high satisfaction levels. By identifying and capitalizing on upselling opportunities, I contributed significantly to meeting and exceeding sales targets. I also implemented customer feedback to enhance service quality and boost retention rates. My efforts were recognized for generating additional revenue through effective sales techniques.