Supervision of Security Operations: Organizing and managing field operations to ensure the effective implementation of security measures.Coordination Between Departments: Collaborating with other teams within the company to ensure operational integration and provide necessary support.Resource Management: Allocating and distributing human and technical resources to ensure efficiency in delivering security services.Quality Assurance: Ensuring that operations adhere to company and client standards, with a focus on continuous quality improvement.Communication with Senior Management: Providing accurate and updated reports to management on operational progress and key performance indicators (KPIs).Compliance Assurance: Implementing compliance policies and ensuring adherence to all relevant laws and regulatory security and safety standards.

Mövenpick Hotel And Residences ☆☆☆☆☆359 Room and Apartment● Managing the check-in and Out● Care of Executive Lounge for VIP Guest● Guest Relations● Concierge skills● Coordination with the sales dep for corporate reservations

Greeting Guests: Welcome guests with a smile and warm hospitality, offering assistance upon arrival.Check-in and Check-out: Assist guests with a smooth and quick check-in and check-out process.Managing Reservations: Verify bookings, ensure stay dates are correct, and coordinate with guests for any changes.Handling Payments: Process payments using various payment methods and ensure transaction accuracy.Providing Information: Offer information about the hotel, its facilities, and available services, as well as guidance on local attractions.Problem Solving: Handle guest complaints and resolve issues promptly and professionally.Managing Communications: Answer phone calls, emails, and guest inquiries.Internal Coordination: Collaborate with other departments (housekeeping, maintenance, security) to ensure guest comfort.Adhering to Standards: Follow hotel policies and procedures to maintain a high standard of service.Night Audit: Review financial transactions and daily bookings at the end of the day, ensure account accuracy, and update systems and records in preparation for the next workday.The addition of night audit includes the responsibility of ensuring financial and daily report accuracy at the end of each day.

● Marketing Skills (SEO, Campaign, etc) ● Meeting with Clients● Social Media Management● Customer Account Management● Follow Up With Team

420 Room ☆☆☆☆☆● Hospitality Management● Answer the Call● Support the Front Office● Care for Lounge