• Architect and maintain CI/CD pipelines using Jenkins, automating and optimizing code deployments• Lead critical incident management, including escalation, debugging, and thorough root cause analysis• Develop and manage DataDog dashboards for proactive monitoring, reducing incident response times• Leverage Terraform, Kubernetes, and Helm for seamless application deployment and configuration management• Collaborate with engineers and cross-functional teams, ensuring scalable, customer-focused delivery• Write Python and Bash scripts to automate infrastructure provisioning, maximizing operational efficiency

• Developed JavaScript and Python scripts to automate workflows, significantly enhancing team efficiency• Expanded expertise in SSO, SAML, and XML to facilitate seamless user authentication and data exchange• Partnered with clients and cross-functional teams to swiftly troubleshoot and resolve complex technical issues• Documented new processes and knowledge articles, enhancing operational efficiency and customer satisfaction• Engineered and fine-tuned a chatbot powered by ChatGPT, revolutionizing customer interactions• Proven track record of building and nurturing positive customer relationships while providing technical solutions

• Execute active listening and problem-solving skills to best fulfill the customer’s wants and needs• Develop sales reports to track, organize, and plan daily, weekly, and monthly tasks, sales, and clients• Build e-commerce websites to promote products online• Expand company traffic and audience reach• Construct landing pages using JavaScript, HTML, CSS and Adobe Photoshop. Increased conversions by 45%• Develop custom software solutions for clients using C++, Python, HTML, CSS, JavaScript, and Java

• Cultivate relationships with new customers to achieve sales objectives and provide insight into new products, features, and options.• Strategically negotiate with customers to close on deals and increase sales; personally work deals, interest rates, leases, and calculate financial requirements prior to obtaining approval from dealership manager and F&I manager.• Greeted and actively listened to customers to uncover purchasing needs and provide recommendations based on automotive requirements.• Maintain contact with customers via email, phone calls, and regular updates on promotional offers.

• Remodeled website design and content using HTML, CSS, JavaScript to achieve transformational marketing outcomes• Analyzed and present data driven strategy recommendations from collected data and tested results• Held strong multitasking abilities to complete projects in a fast paced, high energy, deadline-driven environment• Attained maximum return-on-investment paid search campaigns across Facebook Ads and Google AdWords• Conceptualized and designed artwork with marketing team to complement successful campaign media• Plan and monitor the AWS cloud infrastructure

• Counseled customers and empower the experience with up-to-date market technology information• Contributed to a positive work environment and delivered successful results