• Analyzes the business unit’s activities and trends and compares analyses against the service standards and best practices. Presents findings and works with the GM and other personnel to identify and implement strategies that will address tactical and strategic goals.• Recommends controls by identifying problems; writing improved procedures.• Conduct market Analysis, and draw comparative analysis along with feasibility reports and problem findings.• Determines operational objectives by studying business functions; gathering information; evaluating output requirements and formats.• Lead project, develop costing models, cost comparison and analysis.• Design new Tariffs for Storage and Logistics to achieve maximum output.• Prepares technical reports by collecting, analyzing, and summarizing information and trends.• Support Marketing activities, maintain business development database & develop proposals based on team meetings & discussions.• Monitors project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.

Finding and investigation of inventory discrepancies for further root cause analysis to provide resolution of problem for non-reoccurrence and process excellence ultimately. Preparation, execution and reporting of internal/external audits or physical inventories for reconciliation of activities between systems. Maximum capacity utilization by identification and implementation of space management techniques.Closely monitoring of under/near/over expiries, damages and loose items, communication to the client regularly and taking corrective measures as requested by the client. Identifying the training and development needs of staff and provide coaching with coordination of QA team.• Build and maintain excellent relationships with colleagues and clients• Set sales targets and define strategy to achieve these targets and to follow the set strategy punctually• To achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.• Responsible for own lead generation & appointment settings.• Manage the proposal development process and maintain the time-lines for the proposal teams• Develop draft proposals based on team meetings and discussions.• Support Marketing activities, maintain business development database & develop proposals based on team meetings & discussions.• Develop new business relationships, generate and negotiate new income for TCW to about Rs. 12 million invoiced revenue a month. • Individually responsible for new business, self managed; however, I am also part of the growing marketing team. • Lead special Projects like implementation of bar coding system, warehouse planning on accommodating customer on ad hoc bases on timely intervals.

Design, develop and implement Quality Management System that fulfills all customer related requirements and regulatory requirements.• Train, counsel, coach and develop all staff for effective implementation of Quality Management System.• Interprets and implements customer requirements and customer defined quality assurance standards to warehouse people.• Compiles statistical data and writes narrative reports summarizing quality assurance findings.• Report any amendment to existing guidelines and standard operating procedures. • Reviews operational procedures, systems adherence, and safety & security guidelines and recommends improvements.• Perform site internal quality audit to ensure compliance. • Plan for continual improvement through use of CPA.• Assist and support operational staff for process improvement and resolution of customer complaints.• Actively participate in Management Review Meeting and Customer Coordination Meeting.• Review the current policies and improvise plans to improve upon the existing quality standards. • Review and analyze the effectiveness of the modifications made

• In cooperation with Technology Information systems, local operations staff and key users, provides strategic and feasibility, business continuity planning to offices and staff in multiple operations, business and functional units.• Responsible for local inventory maintenance and software license management.• Monitors security compliance in accordance with technology information system standards, policies and procedures.• Responsible for maintenance & preparation of systems documentation such as Technology information system operations manuals, configuration document & end user manual & conducting user training• Serves as the technical and communications liaison to and from stakeholders and office key users for Technology information system communications, initiatives, needs assessments, etc.• Responsible for procurement, installation and life-cycle maintenance of IT hardware and software (includes PCs, peripherals, servers, networking equipment, operating systems and other software)• Provides new staff with PC/account setup and orientation.• Generate knowledge about the current business process, design current business flows, study current business processes and its complication – in short getting through with the current business setup. Flow diagrams and DFDs preparations • Everything configured has to be documented according to their categories in the form of predefined templates; which were then approved by the senior Consultant. • To run different tests including; Unit Testing, System Integration Testing, Performance Testing, User Acceptance Testing, Regression Testing or any client specific software testing."

• To generate knowledge about the current business process, design current business flows, study current business processes and its complication - in all we can say that this is getting through with the current business setup. Flow diagrams and DFDs are prepared, all this forms the part of the AS IS document." reforming day-to-day administrational duties. • Everything configured has to be documented according to their categories in the form of predefined templates; which were then approved by my senior Consultant. • To prepare TO BE documents.• To prepare test scripts for testing and configuration scenarios. These include; Unit Testing, System Integration Testing, Performance Testing, User Acceptance Testing, Regression Testing or any client specific software testing."• Mapping and gap analysis done for each module. • Preparing a configuration document. • End user manual and user training. • Updating project managers with the current status.• Interaction with other module consultant, end users and development teams