Designed and implemented complex Salesforce flows to automate routine tasks, enhancing operational efficiency by 30%.Successfully migrated legacy workflow rules and process builder processes to Salesforce Flow, streamlining the automation architecture.Developed and maintained over 50 record-triggered and scheduled flows, ensuring seamless automation across various business processes. Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.Responsible for enabling network-based security and organization-wide list of trusted IP address.Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.Created the workflows for automated lead routing, lead escalation and email alerts.Work closely with prospects/clients to identify technical requirements and technical infrastructure for CRM based enterprise solutions.Worked as enhancement team member and performed the roles of Salesforce.com Administrator in the organization.Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC).Involved in the maintenance of the previous versions of the product by addressing bugs and client issues.Worked on Sales cloud with Accounts, Contacts, Cases and Solutions to generate towards developing business.Attended daily stand ups for Sprint planning and participated in an Agile team that addressed and tackled various issues using Jira as our primary tool for project management

Administered Salesforce Sales Cloud, optimizing lead-to-opportunity processes and enhancing sales pipeline visibility for a 200+ sales team.Led successful migration projects, transitioning Salesforce instances from Classic to Lightning Experience, improving user interface and boosting productivity by 30%.Collaborated with cross-functional teams to integrate Salesforce with external systems, ensuring seamless data flow and real-time updates, enhancing the overall efficiency of business processes.Conducted regular training sessions for end-users, resulting in a 25% increase in Salesforce adoption and proficiency across the organization.Developed and maintained complex reports and dashboards to provide actionable insights for executive decision-making, contributing to data-driven business strategies.Implemented Salesforce Shield features to enhance data security and ensure compliance with industry regulations, successfully passing regular audits.Spearheaded data migration projects, ensuring accurate and secure transfer of data between Salesforce instances and third-party applications.Proactively identified and resolved data quality issues through regular system audits, significantly improving overall data integrity, data management, and technical support.Collaborated with Sales and Marketing teams to optimize lead management, campaign tracking, and reporting functionalities, contributing to a 15% increase in lead conversion rates.Engaged with the Salesforce Trailblazer Community, staying current with industry best practices, and implementing new features and updates to maximize the platform's potential.Experience in using data tools: Apex Data Loader, Docusign, Import Wizard for performing large and small-scale data.

Prepared test cases for testing business scenarios and testing the same.Interacted with clients to gather business requirements and documented them as FRD – Functional Requirement Document.Contributed domain-related information for customer’s proposals.Enhanced testing efficiency and design, workflows, and business rules.Conducted business/domain sessions to the technical team and helped them understand heat tickets from the business perspective.Analyzed service/heat tickets and provided business solutions after analysis.Managed Salesforce Users, Profiles, Roles and Permissions.Implemented object level, field level and record level security.Implemented Lookups, Master detail relationships, Junction objects, Formula fields and Validation rules on the Custom objects.Created Sharing rules, public groups, Custom reports, and Folders to assist Users.Created Workflow rules (email alerts, field updates and time triggered).Created reports (summary reports, matrix reports, pie charts, dashboards, and graphics) and report folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.