Company Industry: Education, Higher EducationJob Role: Customer Relations- Customer Relations Manager-CRM: -To oversees all customer service representatives and ensures all customers receive prompt service, all of requests or inquiries have been handled, and problems are resolved swiftly.- Directly address any and all client issues by interacting with customers via phone, fax, email, the Internet, or in person.-To assess the situation and determine an appropriate course of action.- To work with employees and provide guidance during difficult situations in order to achieve the best possible resolution for the organization and the customer. -Responsible for ensuring all company protocol is followed. -Following up with customer complaints, issuing customer refunds, collecting past due payments, forwarding customer issues to upper management when needed, coordinating employee activities, communicating internal data to upper management, researching ways to improve service, and reconciling data.

Company Industry: Education, Higher EducationJob Role: Customer Relations- Customer Relations Manager-CRM: -To oversees all customer service representatives and ensures all customers receive prompt service, all of requests or inquiries have been handled, and problems are resolved swiftly.- Directly address any and all client issues by interacting with customers via phone, fax, email, the Internet, or in person.-To assess the situation and determine an appropriate course of action.- To work with employees and provide guidance during difficult situations in order to achieve the best possible resolution for the organization and the customer. -Responsible for ensuring all company protocol is followed. -Following up with customer complaints, issuing customer refunds, collecting past due payments, forwarding customer issues to upper management when needed, coordinating employee activities, communicating internal data to upper management, researching ways to improve service, and reconciling data.Head of The Saudi Center for Support and Counseling:-Managing, supervising, and coordinating the activities of call center professionals in providing telephone customer related services.-Liaising with team leaders, supervisors, third parties, and operatives to collect the information and resolving issues.-Planning and supervising changes and managing the daily operations of call centre.-Maintaining current knowledge of industry new developments, productions, and involvement in network communication.-Recording statistics, performance levels and user rates of the call centre and preparing the reports.-Motivating, coaching, and retaining staff as well as coordinating reward, bonus, and incentive schemes.-Handling the most complicated customer inquiries or complaints.Forecasting and analyzing information against budget statistics on a weekly or monthly basis.-Reviewing the staff’s performance, determining training needs and scheduling training sessions.

Joined the organization as Branch Manager, then HR & General Services Manager.Designation Chronology:• May ’07 - Nov '08: HR & General Services Manager• Jul ’06 - May ’07: HR Manager• Apr ’06 - Jul: Project Manager• Apr’05 - Apr ’06: Branch Manager