Faisal Hami Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

Dubai, United Arab Emirates

-Support the delivery of tactical elements of vendors and the delivery of their services to Kantar primarily in UAE, but across the region too.-Coordinate and support the SLAs with all vendors.-Help with, in conjunction with Costing, rate cards for suppliers for SLA inclusion as required.-Collaborate with Costing consultants, Client Service and other required stakeholders for SLA clause customization for risk mitigation with respect to client imposed penalties.-Liaise with internal stakeholders, with the Manager, to deliver the outsourcing initiative in UAE and consolidate supplier / vendor arrangements across the region.-Ambitiously support the Quality Measures consistent deployment in 3rd party ecosystems aligning with IQC and AME regional standards for both off-line and on-line-Act as a support intermediary as required, between the Operations units in ME & Pakistan, Client service, PM and Vendors to continually improve delivery levels according to the agreed RACI through Risk planning, Issue management across the project lifecycle, Project review support where required and rudimentary KPI reporting.-Support in the coordination and / or conduct regular audits / reviews with all suppliers – including digital / panel providers in the region.-Ensures that the GDPR, ESOMAR Code of Conduct, ISO standards and Data Protection laws are observed across all aspects of Vendor Management.

Dubai

- Accountable for leading Project Management team along with 17 majors (run & support) vendors of 2 countries (UAE & Pakistan).- Launched ISO 20252 initiative in the MENAP Region and have been successfully achieving Certification since 2014. Currently all Kantar Millward Brown MENAP offices are ISO 20252 certified!- Assisted in development of MENAP regional SLA with service targets to bring in accountability in the system. - Ensured adherence to client & vendor SLA's (Daily/Weekly/Monthly) and statistical analysis reporting.- Led ‘kill PAPI’ initiative in the Region.- Despite unique set of challenges managed to reduce PAPI number significantly.- In 2013 the PAPI proportion was 34% which now reduced to around 12% and with large client tracks moving electronic this year it is likely to be under 5% in 2017.- Led/ Piloted Mobile Digital link & Device Agnostic projects across MENA Region- Job scheduling – the setup and management of the project schedule from commissioning to data delivery.

Dubai

Successfully open the Signature store at Mall of the Emirates - Understanding client requirements, discussing brand issues and communication strategy. - Delegation of work to the staff as per their knowledge and capabilities

- Arranging the presentations for the Cooperate clients. - Meeting with the prospective customers and existing customers with potential to grow the portfolio.- Marketing the various product offerings of the Bank (cross-sell), understand the conventional and Islamic product offerings.Rendering solutions to the concerns based on the level of dissatisfaction and maintaining long-term relationship with the clients. Taking initiatives for the achievement of monthly targets along with building of customer trust.

Mumbai Area, India

- Handling the consumers based in the United States along with world’s most prominent corporate, institutions and government clients. - Training batches where the product is concerned, Training employees and teaching them selling techniques

Master'S Degree, Project Management

Bachelor'S Degree, Art/Art Studies, General

Bachelor's in Arts

Education record