Faisal Haroon Email & Phone Number

Toronto, On, Ca

Jacksonville, Fl, Us

Currently, I am working as a Director, Portfolio Management, where I lead multiple high-value projects as well as Program and Project Managers across the FIS Merchant Processing Platform and FIS OPF in the United States for several clients, encompassing US and Canada-based Financial Institutions utilizing FIS’s Merchant Acquiring Platform (IST Switch, Clearing and MAS, Data Navigator and Fraud Navigator) and FIS’s Open Payments Framework Wires Product. Moreover, I steer the entire project lifecycle, weekly program meetings, and monthly business reviews with key stakeholders for a $10MM business to analyze, evaluate, and mitigate program risks. I devise multiple projects and go-to-market plans with clients and negotiate dates for collaborative activities, such as development, QA testing, sprint releases, UAT testing, and production readiness. I orchestrate the development of operational procedures and process visualizations documenting the interactions of FIS front/back-end systems with client systems. I coach team members on visualizing the client’s thought processes.Here are a few of my notable highlights of this role:• Prioritized, managed, and successfully delivered two projects worth $200M and $15M within agreed timelines. • Established talented teams of operations analysts, development, and middleware specialists. • Directed twenty-five personnel in two geographies while liaising between in-house and client teams and appraising stakeholders on project progress and milestones.• Defined product roadmap by quarter and created/presented business cases for new product enhancements and capital requests, including spend and ROI.• Initiated new geographic for the product by devising action plans and piloting the execution of strategic initiatives/programs.• Revitalized product marketing activities across different regions to deliver against targeted revenue goals.• Spearheaded a program with FIS to bring up a brand-new merchant processor in the United States.

Jacksonville, Fl, Us

In this role, I engaged actively in redesigning the product’s hosted environment. I ensured robust and competitive product offerings through market research from third-party groups. I stayed abreast with industry and market developments via payment conferences and third-party research paper publications. I devised product roadmaps by guiding internal stakeholders from a business and development perspectiveMy achievements for this role were:• Realized inline revenue of over $3.7MM in two years by steering new product development on FIS’s e-Commerce platform in line with market trends.• Generated additional revenue and curated remarkable customer experience by leading discussions and subsequent development of new enhancements.• Secured capital funding for 2018 and 2019 to drive product enhancements aligned with a defined roadmap. • Fostered lucrative relationships with card brands and external vendors through best-in-class service delivery.

Toronto, Ontario, Ca

Toronto, Ontario, Ca

As a Manager of POS Deployment, my objective was to ensure a successful deployment of Chip EMV Point-of-Sale devices across Scotiabank's English Caribbean region market. My primary responsibility was to develop a deployment strategy and engage the necessary stakeholders in countries to understand the impact. Additionally, I was also accountable to collaborate with our primary external partner, First Data, in development, testing, certification and back end migration of our merchant portfolio onto the new platform

Toronto, Ontario, Ca

Project Lead for multiple projects such as HSBC Private Label Cards. TD Bank NA, & TD RCS.- Responsibilities include management of project tasks deliverables including testing, implementation, creating internal training material along with new processes and procedures. - Lead the discussion around project plan and Requirements and ensure our IT team and our vendors understand the request from the client. - Ensure the terminal development, BAT Testing, & Certification is completed on time and meets the dates specified in the Project Plan. - Provide Training and Reference material to all Stakeholders and the Call Center staff.- Ensure device inventory is up to par with deployment requests- Helped reduce the budget to half by combining development with existing inflight project with a vendor- Managed Relationship with internal and external partners of TD Merchant Services such as Bell Mobility, Ingenico Canada.

Toronto, Ontario, Ca

TD Merchant Services Call Centre Resource Officer