Faisal Idrees Email & Phone Number

Dubai, Ae

Karachi

Responsibilities:• Client relationship Management & Generating new sales lead.• Coordination with CS & PS in order to attain flawless operations for customers.• Analyzing complete sales cycle till Negotiation of final deal.• Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.• Ensures that client issues are dealt with in an efficient manner, informing the Account Director or Managing Director of any problems that may arise.• Owns the contract and contract renewals for new work for an existing client.• Ensures that all processes and procedures are completed, quality standards are met, and that projects are profitable.• Aware and in pursuit of opportunities for account growth and new business.• Communicate the client's goals and represent the client's interests to the team.• Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.• Understanding of company capabilities and service, and effectively communicates all offerings to the client.• Reports to the Account Manager, providing regular input on all account activity, including status and call reports on a weekly basis.• Listen to customer requirements and presenting appropriately to make a sale.• Gains a clear understanding of customers' businesses and requirements.• Attends team meeting and sharing best practice with colleagues.

Karachi

Responsibilities:• Client relationship Management & Generating new sales lead.• Coordination with CS & PS in order to attain flawless operations for customers.• Analyzing complete sales cycle till Negotiation of final deal.• Ensures that all processes and procedures are completed, quality standards are met, and that projects are profitable.• Reports to the Account Manager, providing regular input on all account activity, including status and call reports on a weekly basis.• Listen to customer requirements and presenting appropriately to make a sale.• Gains a clear understanding of customers' businesses and requirements.• Attends team meeting and sharing best practice with colleagues

Karāchi, Sindh, Pakistan

Responsibilities:• Installation of AVAYA PABX, IPT, and Call Center Solution.• Resolve day to day queries from Client for AVAYA IPT to Ensure Customer Satisfaction• AVAYA SME, Mid-Market & ECG Deployment & Management• Implementation and Configuration of AVAYA Contact Centre• Govern and Maintain the Avaya Aura Communication Manager (CM), AES, ACR, Session (SM) /System Manager, MES, and IP Office 500 (IPOCC, Server Edition, VM Pro, Contact Recorder and CCR).• AVAYA Integrated Application Installation• Integration and testing with other Exchanges over SIP, H.323 etc• Ability to do CTI Integrations with 3rd party Systems• Ability to handle vector programming, call flow design and implementation.• Improving restructuring and upgrading Avaya VoIP and research for better and better.• Technical participation in personal development opportunities above and beyond training required.• Provide training to other innovators and clients through both formal and informal training programs.• Monthly reporting and assessment inputs as responsibility toward development within the company.

Karāchi, Sindh, Pakistan

• Installation of AVAYA PABX, IPT, and Call Center Solution• Resolve day to day queries from Client for AVAYA IPT to Ensure Customer Satisfaction• AVAYA Integrated Application Installation• AVAYA SME, Mid-Market & ECG Deployment & Management• Implementation and Configuration of AVAYA Contact Centre• Monthly reporting and assessment inputs as responsibility toward development within the company.

Karachi - Head Office

Responsibilities:• To Control the Master control room (MCR) Automation operations and On-Air Transmission, (VIDIDV quick time player for commercial, WAS 3D animation for News scroll Live/repeat bug, branding, WAS 3D video playback system for squeeze screen, side-squeeze shape-squeeze, experience Teradek Decoder, Evert routing panel, Vikinix control & routing panel & black magic router, Delay synchronizer, auto compressor limiter, etc

Karāchi, Sindh, Pakistan

Responsibilities:• Project with site management operations. New Business Leads generation and payments follow-up